FRONT DESK PHYSICAL THERAPY OFFICE

Job Description

Job Description

Job Opportunity: Front Desk Physical Therapy Position

Position Summary:

We are seeking a dedicated and organized individual to join our team in a front desk physical therapy role. As a key member of our clinic, you will play an essential role in supporting our therapists and ensuring seamless patient care in accordance with industry guidelines and best practices.

Responsibilities:

Referral Management:

• Thoroughly review initial referral requests for therapy services.
• Familiarize yourself with PT Authorization Guidelines and Protocol notes.
• Initiate communication with the appropriate payer (employer/insurance carrier) to secure authorization for requested therapy services.
• Prepare and submit necessary documentation to facilitate the authorization process.
• Communicate appointment details to patients promptly.

Documentation and Communication:

• Maintain accurate and comprehensive documentation in adherence with established Policies and Procedures.
• Provide ongoing communication regarding referral status to relevant stakeholders.
• Collaborate effectively with center staff to ensure streamlined operations.
• Generate and submit insightful reports to the Therapy Director for informed decision-making.

Patient Coordination and Support:

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• Facilitate efficient patient check-in and check-out for therapy sessions.
• Manage scheduling to optimize therapist availability and patient flow.
• Oversee charge processing for therapy services.
• Escort and assist patients as needed to ensure a smooth treatment experience.
• Retrieve and process medical records and charts as required.
• Proactively contact patients for appointment reminders and manage missed appointment follow-ups.

Facility Maintenance and Supplies:

• Ensure cleanliness and readiness of treatment areas, including wiping down treatment tables and maintaining therapy linens.
• Maintain appropriate levels of therapy supplies and printed forms through regular inventory management.
• Monitor and record temperature readings for hydro collator and paraffin bath units.
• Contribute to the maintenance of therapy equipment, including ultrasounds.

Education and Credentials:

High school diploma or GED

Skills and Attributes:

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• Excellent organizational skills with an eye for detail.
• Strong communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information securely.
• Proficiency in using office software and electronic health record systems.
• Customer service-oriented mindset with a commitment to patient satisfaction.

Working Conditions:

Office environment with a focus on patient care and administrative tasks.

This is an exceptional opportunity to be part of a dynamic team dedicated to providing high-quality physical therapy services. If you possess the qualifications and attributes outlined above, we encourage you to apply and become an integral part of our mission to enhance patient well-being. Please submit your resume and a cover letter highlighting your relevant experience and why you are a strong fit for this role.

Note: This job description is intended to convey essential information about the scope and requirements of the position. It is not an exhaustive list of responsibilities, skills, duties, or working conditions associated with the job.