Senior Vice President, Strategic Account Services

SVP, Strategic Account Services

Company description Founded in 2004, p-value group has multiple agencies that provide full-service medical communications and top-rated speakers bureau services. Our team is comprised of top industry professionals and scientists. We provide our clients with scientific precision integrated with notably different service. We are your partner in success.

Overview The SVP has established expertise in therapeutic areas and brand strategies on client accounts they currently support. Additional responsibilities include transitioning to an increased agency leadership role, managing direct reports, serving as a strategic architect for enterprise-level client partnerships, and steering innovation initiatives designed to differentiate the agency's offering.

Responsibilities The SVP, Strategic Account Services is the strategic lead for multiple accounts, focusing on the global health of those accounts. Key responsibilities include cultivating relationships with clients and internal agency stakeholders to support teams in managing and growing current and prospective business, providing leadership in spearheading integrated educational marketing solutions that meet client goals and brand objectives, strategizing with key accounts to identify opportunities to increase revenue and enhance client relationships, translating market, competitive, and portfolio-level insights into actionable growth strategies, and guiding internal teams in developing forward-looking strategies aligned to client brands' lifecycles.

Core Areas of Responsibility Client Focus and Service include establishing and maintaining strategic partnerships with contacts at the highest level of decision-making authority within client organizations, representing the agency in all meetings, discussions, and communications involving the overall execution of work, providing executional insight and expertise across all agency services and capabilities, understanding the product/science/therapeutic space and proactively providing strategic recommendations and innovative solutions, staying informed on therapeutic area information and proactively sharing competitive activity with clients, possessing in-depth knowledge of competitor products and key marketing messages, being knowledgeable about industry guidelines to ensure a compliant environment, being knowledgeable about client-specific compliance guidelines and offering recommendations for gaps in adherence, strategizing with account leads on potential opportunities to sell solutions and accurately forecasting opportunities, sharing guidelines with internal teams at various stages of project development and reviewing work in progress to ensure quality standards and strategic alignment, providing onsite client/KOL/program management as needed, monitoring client/agency work for continuous improvement, alerting leadership of any issues that may affect client relationships, deliverables, or budgets, expanding client relationships, maintaining high client satisfaction, and developing strong agency advocates. Organic Growth/Business Development includes driving new and prospective business execution within accounts and as assigned by supervisors, proactively identifying business opportunities/risks across accounts and regularly communicating the state of the union with supervisors and agency management, developing proposals and budgets based on opportunities or new business pitches, working with senior agency leadership, collaborating with senior leadership to identify new opportunities to expand current business, identifying areas within accounts where there are unmet educational and promotional needs based on understanding of client brand strategy, continuing relationship maintenance with previous clients to leverage for future needs, partnering with Clinical leads to provide proactive strategic insights and brand recommendations, leading development of thought-leadership assets or innovation to support agency differentiation, partnering with Data/Digital/Innovation teams to craft value propositions, and supporting pipeline opportunity evaluation and prioritization across therapeutic areas. Leadership includes performing with the highest level of integrity and accountability and instilling these values with teams and peers, including teams in problem-solving and triaging issues to enforce commitment and accountability, ensuring the highest level of productivity from each team member, ensuring all team members are fully versed on specified client compliance and regulatory requirements, encouraging and supporting team members by providing additional responsibilities and tasks while balancing guidance and autonomy, understanding the position description of all account roles and how each translates to work in practice, providing mentorship to account leads and direct reports and creating professional development plans, writing and delivering annual performance evaluations and performance goals for direct reports, ensuring direct reports are appropriately managing their teams, reviewing P&D plans, and assisting in annual reviews, engaging in quarterly touchpoints with teams to assess progress and providing summary reports to leadership, identifying gaps in team resources early and making recommendations to senior leadership to meet program deliverables, demonstrating leadership through discussions and presentations to colleagues, being available and accessible to all team members at any time, taking responsibility and accountability for each team and project under their purview, implementing onboarding plans for new hires and managing them based on the plan, participating in succession planning and ranking activities as warranted, and coaching teams in consultative selling and strategic narrative development. Business Knowledge/Operational Practices include prioritizing new hire interviews to identify and select prospective candidates for the team or agency, following and reinforcing agency standard operating procedures, actively participating in the design and execution of process changes as required for teams, adapting to change and driving/managing change within the agency, identifying and recommending process improvements to gain incremental profit, overseeing the execution team and providing the client with agency perspective throughout program development, filling gaps on accounts as needed until resources are identified, and contributing to agency capability development, including new service lines or offering enhancements. Communication includes regularly communicating brand/account information and updates to extended internal teams, coordinating with other cross-functional team leads to optimize work processes and ensure efficiency and quality control, providing feedback and recommendations for agency process improvements and communicating these to senior leadership, communicating agency updates to teams, drafting strategic narratives for pitches and leadership meetings, and serving as a spokesperson for agency strategy during pitches or leadership meetings. Financial Accountability includes being responsible for the overall financial health of accounts under their purview and understanding how this impacts the global health of the agency, ensuring self and teams are updating forecasting spreadsheets with sold and proposed business opportunities on a weekly basis, supporting teams in developing proposals and budget estimates based on client needs, ensuring proposals clearly define the scope of work and budgets align with the scope of services, ensuring teams document scope changes or added services and obtaining client approval before proceeding, regularly reviewing accounting reports of expenditures and time sheets for each project with account leads to address scope changes proactively, ensuring reconciliations are completed by teams in a timely manner and providing necessary reconciliation documentation to clients.

Qualifications include a minimum of 7 years of agency experience, with at least 4 years in progressive account management within medical communications or client-side product management, a bachelor's degree, and travel as business requires. Skills include a proven track record of generating new organic business and executing novel tactics, a strong command of scientific information, and experience managing direct reports, demonstrated experience developing account growth, portfolio expansion strategies, and competitive positioning, and experience partnering with Business Development teams to shape pipeline opportunities.

Preferred qualifications include experience across multiple products, therapeutic categories, and client companies, prior involvement in agency-wide growth initiatives, thought-leadership development, or go-to-market planning.

Additional information includes our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. All your information will be kept confidential according to EEO guidelines. Compensation Range: $180,215- $299,637 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/18/2026.