Service Writer

Service Writer / Service AdvisorWe’re looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!What You’ll DoGreet customers and assess their vehicle service and repair needsCommunicate clearly and professionally about repair recommendations, costs, and timelinesBuild and maintain lasting relationships with customers to drive satisfaction and retentionCoordinate repair orders between customers, technicians, and the parts departmentMonitor repair progress and provide frequent updates to customersEnsure proper documentation and adherence to dealership and manufacturer standardsMaintain the company’s reputation for integrity, professionalism, and quality serviceSupport dealership profitability by maximizing sales opportunities and executing promotionsOversee technician efficiency, job completion times, and quality control standardsParticipate in the continuous improvement of service department procedures and operationsWhat We’re Looking ForProven automotive service advisor or writer experience requiredExcellent customer service, communication, and organizational skillsAbility to multitask and perform effectively in a fast-paced environmentHigh school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferredProficient in computer systems and service management softwareDetail-oriented with strong time-management skillsValid driver’s license with a clean driving recordWhy You’ll Love Working with UsCompetitive Pay Plan – Salary plus bonus and commission opportunitiesCareer Growth – Ongoing training and advancement from withinPositive, Professional Environment – Supportive team focused on customer satisfactionCompany-Provided Training – Continuous education and skill developmentFast-Paced, Rewarding Workplace – Every day brings new challenges and opportunitiesComprehensive Benefits – Health, Dental, and Vision insuranceWork Location: One dealership locationOur Commitment to DiversityWe are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.