Physician Support Rep

Responsibilities Performs complex secretarial and administrative duties in a fast‑paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including provider time and calendar management, optimizing provider–patient schedules, coordinating patient care, and providing information/data support. Serves as primary contact for provider(s); manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands, examining clinical schedules continuously to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval; anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow‑up actions based on the provider’s patient notes. Composes, edits, and obtains signatures for non‑routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information, composing and typing non‑routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations; interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys. Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity; negotiates surgical/procedure schedules by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center staff. Authorizes over‑booking and rearranging of surgeon’s Operating Room schedules based on case complexity and medical urgency; authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure; follows up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow‑up details vary according to pre‑operative readiness and post‑operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre‑op testing and evaluations for review by the anesthesiologist and the Operating Room. Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients; serves as main point of contact for patients pre and post‑operative. Other duties as assigned. Minimum Education & Experience High school diploma and 2 years of relevant experience required or equivalent combination of education and experience. Medical terminology, experience with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred. Knowledge, Skills and Abilities Demonstrated customer relations skills required. EEO Statement The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture. The University is not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/Veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, consistent with our values and applicable law. #J-18808-Ljbffr