Service Designer

Job Description

Our client, a leader in aerospace & defense , is looking to hire a Senior Service Designer . This is a fully remote role that will align to EST business hours!

*This job is a 1-year W2 contract role with benefits!*

As a Senior Service Designer , you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve quality, efficiency, and scalability for enterprise aerospace & defense products.

What You'll Be Doing

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• Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operations
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• Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
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• Leverage data to drive product development initiatives , advocating for the customer experience
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• Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers' needs align to product and value
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Required Skill & Qualifications

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• 5+ years in Service Design, UX Strategy, UX Research, and/or UX Architecture , developing customer journey maps, experience maps, service blueprints, personas, and current/future-state experience mapping
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• Experience conducting user/stakeholders interviews & workshops, as well as presenting insights to senior leadership, distilling complex data to a simple storyline
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• Experience with Figma/FigJam, Miro, Mural, or similar whiteboarding/collaboration tools
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• Ability to apply behavioral/product analytics into UX decisions using GA4, Adobe Analytics, or equivalent data visualization tools
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• Hands-on research experience using Qualtrics, UserTesting, Dovetail, or equivalent for user/usability testing
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• Applicants must be authorized to work in the United States on a full-time basis!
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Desired Skills & Experience

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• Bachelor's Degree in Service Design, Human Computer Interaction, or related field
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• Experience applying AI, automation, data, or emerging technology to experience strategies
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• Prior experience in highly regulated industries including aerospace/defense, pharmaceuticals, finance, etc. preferred!
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Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.