IT Help Desk Associate

Providing essential technical support, the remote IT Help Desk Associate will troubleshoot Mac computers, assist with software installations, and support key applications such as Salesforce and Jira, ensuring smooth operations for HealthSnap's teams. Key Responsibilities: Provide technical support for hardware, software, and network issues, focusing on MacBooks and PCs Troubleshoot and assist employees with company applications, including Salesforce and Jira Maintain accurate records of support activities and contribute to internal knowledge base articles Required Qualifications: Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support Familiarity with Salesforce and Jira is strongly preferred Strong analytical and problem-solving skills for diagnosing technical issues efficiently Ability to thrive in a fast-paced environment and manage multiple priorities Customer-focused attitude with patience and a desire to help others