Field Service Technician

Service Technician

Accents & Interiors is currently seeking a full-time Service Technician to join our team in the single-family homebuilding industry. Using their construction experience, the Service Technician is responsible for gathering data and evidence of warranty/repair requests and provides best practice solutions to ensure quality and integrity, as well as execution of the service and repair. This position reports to the Dispatch Manager with daily travel to job sites. Company vehicle provided.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Examine scope of repair and complete an inspection report with details gathered.
• Complete services and repairs on a variety of floor coverings.
• Complete production paperwork and write-ups to document the repair provided.
• Communicate adjustments needed on the jobsite.
• Communicate with a variety of internal and external parties including builders, homeowners, and sub-contractors regarding the status and approach.
• Follow and enforce all safety policies and procedures.

Requirements

Education, experience & qualifications

Required qualifications

Previous work experience using Microsoft Office applications.

Must have a valid driver's license and meet our minimum standards following a Motor Vehicle Record review at time of job offer and at regular intervals while employed.

Ability to lift up to 50 pounds without restriction and on a regular basis.

Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.

Math skills acquired through high school diploma or equivalent to record measurements, calculate fractions and percentages, convert square feet and square yards, and understand basic financial transactions.

Preferred qualifications (nice-to-haves)

Experience in the flooring and/or construction industry is helpful but not required. We are willing to train motivated candidates who demonstrate reliability and a strong work ethic.

Core competencies

Build and maintain professional working relationships

Communicate clearly and effectively

Demonstrate accountability and ownership

Exercise sound judgment and decision-making

Identify and resolve operational challenges proactively

Physical demands

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between job sites; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds unassisted on a regular basis; to see well enough to discern differences in quality of product and installation. Communication: Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments.

Work environment

Warehouse/Facility: May be exposed to non-climate-controlled environments (heat and cold), moving mechanical parts, vibration, and elevated noise levels.

Job Site/Field: Exposure to active construction sites, outdoor weather conditions, dust, and fumes. Requires use of appropriate Personal Protective Equipment (PPE), such as hard hats, safety glasses, and steel-toed boots.

Travel: Requires approximately 100% travel to local jobsites.

Our benefits

Health Insurance (Medical, Prescription, Dental, and Vision)

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email View email address on click.appcast.io. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.