Administrative Support Associate

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information


Classification Title
Administrative Support Associate-Acad Dept as Supp Role to Lead Position


Working Title
Administrative Support Associate


Location
Boone, North Carolina


Job Category
6


Position Number
094531


Not Eligible for Visa Sponsorship


VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department
Enrollment Mgt - Transfer Admissions & Engagement - 240400


Primary Purpose of Position


Serve as administrative support for Transfer Admissions & Engagement. As the first point of contact (visit, email, phone), ensure the highest quality of customer service to students, staff, faculty, parents, and administrators. Position requires thorough knowledge of Transfer Admissions & Engagement policies and procedures as well as excellent verbal and written communication skills. The position requires ability to manage general office duties such as receptionist duties, preparation of documents and email, compiling records, organizing and maintaining files, mail distribution, greeting visitors, answering calls and emails. The position will use a variety of technology platforms including Google suites, Microsoft Office, Banner, Slate CRM, DegreeWorks, and others.

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Minimum Qualifications


Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential
functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required

Essential Job Functions

Transfer Admissions & Engagement (TAE) is in the division of Enrollment Management (EM). The mission of the Division of Enrollment Management is to strategically plan, implement, and assess services and programs that facilitate student preparation for college, recruitment, enrollment, and graduation. The mission of TAE is to cultivate an environment that elevates the higher education experience by advocating, collaborating, and providing innovative services to recruit, retain, and graduate students. Additionally, TAE will coordinate programming and services intended to help students integrate into the Appalachian community and improve retention.

This Administrative Support Associate role serves as administrative support and first point of contact (visit, email, phone) for Transfer Admissions & Engagement.

Duties & Responsibilities Include:

• Ensuring the highest quality of customer service to students, staff, faculty, parents, and administrators.
• Maintaining a thorough knowledge of Transfer Admissions & Engagement policies and procedures.
• Maintaining excellent verbal and written communication skills.
• Managing general office duties such as receptionist duties, preparing documents and emails, compiling records, organizing and maintaining files, distributing mail, greeting visitors, and answering calls and emails.
• Performing duties using a variety of technology platforms, including Google suites, Microsoft Office, Banner, Slate CRM, DegreeWorks, and others.

Knowledge, Skills, & Abilities Required for this Position

• Thorough knowledge of standard and professional office practices and procedures.
• Strong interpersonal communication and organizational skills.
• Ability to handle multiple tasks with frequent interruptions.
• Detail oriented.
• Proficient computer capabilities and the ability to quickly learn other software products.
• Transfer Admissions & Engagement is a high contact/high volume department with a strong emphasis on customer service.
• Desired skills and abilities: outgoing; must enjoy working with people; collaborative; patient; flexible; and the ability to multi-task on a consistent basis.

Preferred Qualifications


Desired skills and abilities: outgoing; must enjoy working with people; collaborative; patient; flexible; organized; and has the ability to multitask on a consistent basis.

Required Functional Competencies to Successfully Perform Job Duties.

Communication-Verbal: Responds to general questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries. May design and modify recruiting materials for programs.

Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. Provides assistance to students with class registration, course permits, course adds/drops and assigns program advisors. Applies knowledge of University textbook policies in relation to faculty textbook order requirements. Applies knowledge of University policies to process university forms, process banner payroll and perform e-verifications.

Problem Solving: Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.

Type of Position
Permanent Full-Time


Staff/Non-Faculty
Staff/Non-Faculty


Appointment Type
1.0


Work Schedule/Hours


Monday - Friday, 8:00am - 5:00pm, with evening and/or weekend events scheduled a few times per year.

Number of Hours Per Week
40


Number of Months Per Year
12


Mandatory Staff
No


Physical Demands of Position


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level
Journey


Salary Grade Equivalency
GN04


Salary Range

Anticipated Hiring Range
$36,815 - $37,394

Pay will be commensurate with applicant competencies, budget, equity and market considerations.


Posting Details Information


Posting Date
07/30/2026


Closing Date
08/13/2026


Competency Level Statement
Management will only consider applicants who meet the required competencies.


Special Instructions to Applicants


For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board:

• Cover Letter
• Resume
• List of three professional references with contact information

Search Chair Name
Andrea Winkler


Search Chair Email
View email address on click.appcast.io


Applicant Pool Preference
External (Post on the Web)

Departmental Information


Quick Link




Posting Number
201503020P