Veterinary Receptionist / CSR
$16.35 - $22 per hourPleasant Paws Pet Center LLC
Job Description
Job Description
Client Service Representative - Receptionist
Pleasant Paws Pet Center is looking for Client Service Representatives (CSR). We deal both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Pleasant Paws Pet Center and is important that all clients feel welcome, safe and comfortable.
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked and orderly lobby and front office area
- Educate clients on wellness plans, food and products sold in waiting room
- Perform opening and closing procedures, end of day reports and deposits
- Data Entry: records, client questionnaires, referral information, ect
- Distribute mail
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Admit patients: ensuring that the patient is weighed, and all information is current.
Skills and Qualifications:
- 1-3 years’ experience in veterinary practice (or human medical practice)
- Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
- There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
- Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
- Excellent communication skills with clients and team members
- Proficient time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional attitude.
- Must be able to work seated for a majority of day
Benefits and Perks:
- 401K with company match
- Personal Pet Discounts
- PTO and Paid Holidays
- Company Sponsored Employee Assistance Program (EAP)
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
Job Types: Full-time, Part-time
Pay: $16.35 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
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