Veterinary Receptionist / CSR

Job Description

Job Description

Client Service Representative - Receptionist

Pleasant Paws Pet Center is looking for Client Service Representatives (CSR). We deal both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Pleasant Paws Pet Center and is important that all clients feel welcome, safe and comfortable.

Essential Functions and Responsibilities:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information, ect
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed, and all information is current.

Skills and Qualifications:

• 1-3 years’ experience in veterinary practice (or human medical practice)
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Benefits and Perks:

• 401K with company match
• Personal Pet Discounts
• PTO and Paid Holidays
• Company Sponsored Employee Assistance Program (EAP)

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Job Types: Full-time, Part-time

Pay: $16.35 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Work Location: In person