Behavioral Health Medical Assistant- ProHealth

Behavioral Health Medical Assistant- ProHealth

Location: Manchester, NH 03101

Job Type: Full Time 40 hours

**5k sign on bonus for all clinical positions**

Everyone deserves to feel healthy both body and mind. Here at The Mental Health Center, we're committed to helping you understand mental illness and physical health to get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success, and we currently have job opportunities available so YOU can become part of our successful, energetic, and dedicated organization! We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment.

Job Description

As an Medical Assistant on our ProHealth Integrated Care Team, you are the bridge that connects physical and mental health care. You'll work with behavioral health clinicians, case managers, primary care providers, and nurses to deliver seamless, compassionate, wraparound support for every patient you work with.

This is not a routine clinic job—this is a unique opportunity to change lives.

Requirements

Patient Care Support: Meet patients in the community (homes, shelters, partner agencies, etc.) to support engagement and reduce barriers to care. Assist patients with Specialist care coordination, navigating transportation barriers, Blood Pressure monitoring, Medication support FSS, Chronic Illness education, Motivational support to manage health and any other barriers to receiving care. Support during and after provider visits by helping patients to prepare, review, and follow through with provider recommendations. Conduct outreach calls to patients for follow-ups, missed appointments, and check-ins.

Administrative duties: Medication reconciliation, Maintaining the Diabetes and Hypertension registries, sending refill requests to the providers, and scheduling appointments.

Team Collaboration: Work closely with the behavioral health and primary care team to address both physical and mental health needs, ensure coordinated care, participate in team meetings to discuss progress and treatment plans, provide feedback on progress towards physical Health and wellness goals as well as provide observations to the clinical team regarding patient behavior and needs.

What We're Looking For

• Compassionate & Trauma-Informed: Approaches every patient with empathy and non-judgment. Understand trauma-informed principles. Creates a calm, supportive environment for individuals who may be anxious, overwhelmed, or in crisis.
• Strong Communication Skills: Clear, warm communication with patients, providers, and community partners. Skilled at active listening, de-escalation, and explaining information in a comforting, accessible way.
• Adaptable & Flexible: Thrives in a fast-paced setting where plans can change quickly.

Comfortable working in both clinic and community environments. Adjusts to diverse patient needs, schedules, and care team workflows.

• Collaborative Team Player: Values integrated care and understands the role of wraparound support. Shares information appropriately and supports team-based problem-solving.
• Patient-Centered & Person-Focused: Prioritizes patient dignity, autonomy, and engagement. Helps patients feel supported, understood, and motivated to participate in care. Champions whole-person health rather than just completing tasks.
• Resourceful & Solution-Oriented: Finds creative ways to reduce barriers like transportation, scheduling, or social needs. Navigates community resources confidently.
• Professional, Reliable, & Trustworthy: Patients feel safe and comfortable sharing sensitive information. Consistently follows through on tasks and outreach. Maintains confidentiality and adheres to ethical standards.
• Willingness to Learn: No prior experience? No problem! We'll teach you everything you need to know.

Qualifications

Graduate of an accredited Medical Assistant program, current CPR and BLS certification.

Benefits

• Health Insurance

• Dental coverage

• Vision Coverage

• Personal Time Off (PTO)

• Extended Illness Leave (EIL)

• 7 Paid Holidays

• 403(b) Retirement Plan

• Tuition Assistance

• Short- and Long-term Disability

• Life Insurance

• Flexible Spending Accounts (FSAs) for Medical and Dependent Care

• Flexible Work Options

• Employee Assistance Program (EAP)

• Company Discounts

• Employee Recognition Events

• Competitive Salaries

*Supervision towards Clinical Licensure

*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.