Energy Advisor (CSR)

Job Description

Job Description

Job Title: Energy Advisor

Job Description

The Energy Advisor provides expert guidance to residential and commercial customers on energy efficiency, conservation, and renewable energy programs while delivering exceptional customer service in a fast-paced, high-volume call center environment. This role focuses on handling inbound calls, resolving billing and usage concerns, and educating customers on solutions that help reduce energy costs and support clean energy initiatives.

Responsibilities

• Handle a high volume of inbound customer calls in a fast-paced call center queue environment.
• Provide clear, professional, and empathetic customer service for a wide range of energy-related inquiries.
• Consult with customers on energy efficiency programs and conservation solutions tailored to their usage patterns.
• Analyze customer energy usage and billing information to identify issues and resolve concerns accurately.
• Educate customers on strategies to lower energy costs through conservation and participation in efficiency programs.
• Promote and explain renewable and clean energy program offerings in an informative and unbiased manner.
• Document customer interactions and outcomes thoroughly and accurately in the appropriate systems.
• Meet or exceed departmental performance targets related to call quality, efficiency, and customer satisfaction.
• Multitask effectively while navigating systems, reviewing account details, and communicating with customers in real time.
• Collaborate with team members and leadership to share insights on customer needs and improve service processes.

Essential Skills

• Proven experience working in a fast-paced call center environment handling customer inquiries.
• Demonstrated ability to manage high-volume inbound calls while maintaining quality and professionalism.
• Strong customer service skills with the ability to communicate clearly, patiently, and respectfully.
• Ability to multitask effectively, including navigating multiple systems while speaking with customers.
• Experience addressing billing inquiries and explaining account details in an understandable way.
• Interest in or familiarity with energy efficiency, utility services, and conservation solutions.
• Comfort promoting programs and services in an informative, customer-focused manner.

Additional Skills & Qualifications

• Experience or strong interest in clean energy and energy efficiency initiatives is a plus.
• Experience in the utility or energy sector is beneficial.
• Ability to learn program details and technical information related to energy usage and conservation.
• Strong problem-solving skills and attention to detail when reviewing customer accounts.
• Effective time management and organizational skills in a high-volume environment.

Work Environment

This role operates in a fast-paced, high-volume remote call center environment supporting customers in the energy and utilities sector. Energy Advisors spend most of their time on the phone handling inbound calls, using computer-based systems to review accounts, analyze usage and billing information, and document interactions. The position follows structured performance metrics related to call handling and customer satisfaction, while offering the flexibility of remote work and the opportunity to contribute to clean energy and energy efficiency initiatives within a reputable utility organization.

This is a Contract position based out of Bothell, WA.

The pay range for this position is $28.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Bothell,WA.

This position is anticipated to close on Sep 4, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.