Student Success Specialist

Posting Details

Job Posting Information


Posting Number
PG195191SP


Internal Recruitment
No


Working Title
Student Success Specialist


Anticipated Hiring Range
$50,000 - $55,000


Work Schedule
Monday - Friday, 40/hrs a week


Job Location
Raleigh, NC


Department
Elevate (IPSE)


About the Department

About the NC State College of Education

As one of the nation's top-ranked colleges of education, NC State's College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college's faculty are widely-recognized thought leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 225 active projects totaling $151 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY24, the college's research expenditures exceeded $20 million.

The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master's degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research, the Friday Institute for Educational Innovation, and Elevate, NC State's inclusive postsecondary education program for students with intellectual and developmental disabilities. The college has over 18,000 living alumni, with over 6,000 working in public schools in every county in North Carolina. Those who are teachers rate among the highest in effectiveness on surveys of school employers in North Carolina.

NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State's land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution's mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university.

TELS The Department of Teacher Education and Learning Sciences (TELS) comprises 40 full-time faculty members preparing more than 500 undergraduate and graduate students and 200 students in alternative teacher licensure programs. We prepare students to work in a range of fields across various programs that include Curriculum and Instruction, Educational Equity, Educational Psychology, Elementary Education (with a STEM focus), Reading Education, Learning Analytics, Learning Design and Technology, Middle and Secondary English Language Arts and Social Studies, Multilingual Education/English as a Second Language, and Special Education. We advance education through scholarship, leadership, and advocacy. We prepare professionals who are committed to provide learning opportunities for all and who have deep content knowledge, demonstrate strong working knowledge of effective pedagogies, and realize the potential of digital technologies to enhance learning. We shape the field of education by engaging in research that addresses current challenges, and by participating in cross-disciplinary work that deals with real problems in forward-looking ways. The department exemplifies an innovative merging of teacher education and the learning sciences that results in new pathways for teaching, scholarship, leadership, and service. The preparation that our students receive is unmatched in scope, priorities, and outcomes, assuring that our graduates are able to make profound contributions to education and society.

Elevate , NC State's inclusive postsecondary education program, accepted its first cohort of students in Spring 2025. Administratively housed in the Department of Teacher Education and Learning Sciences in the College of Education, Elevate is a university-wide initiative designed for North Carolina residents with intellectual and developmental disabilities (IDD) and offers educational credentials, such as certificates. The program focuses on five pillars of success: academics, employment, personal development, independent living and social engagement.

Wolfpack Perks and Benefits


As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical , Dental , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

Student/ Customer Service (30%)

• Develop and maintain effective instructional planning relationships with fellow full- and part-time staff members, as well as professional, productive interactions with students enrolled in the Elevate program.

Information/ Records Administration (20%)

• Apply in-depth knowledge of student level data sources and additional measures of student performance to improve services and overall program effectiveness

Decision Making (20%)

• Analyze and synthesize multiple sources of data in the context of Program and University policies and procedures, along with a philosophy of inclusion and fostering self-determination and apply solutions to student supports

Program Management/ Program Improvement (15%)

• Engage in reciprocal mentoring with other full- and part-time staff to improve overall program delivery in support of student success

Coordination (15%)

• Communicate and coordinate across a large service delivery team, adhering to agreed upon procedures to achieve program outcomes

Other Responsibilities


In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Qualifications


Minimum Experience/Education


Bachelor's degree; or an equivalent combination of training and experience.


All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Documented experience teaching or delivering instruction to individuals with intellectual and developmental disabilities, in an educational setting
• Familiarity with assistive technology and other tools that support academic success
• Knowledge of effective practices in secondary and postsecondary education and training for students with disabilities
• Knowledge of person-centered/ person-driven planning practices
• Knowledge of peer mentorship and allyship for young adults with intellectual and developmental disabilities

Required License or Certification

• N/A

Valid NC Driver's License required
Yes


Commercial Driver's License Required?
No

Recruitment Dates and Special Instructions


Job Open Date
08/28/2026


Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
09/04/2026


Notice to Applicants


Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".

Special Instructions


Please include as attachments a resume/CV and contact information for at least 3 professional references.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details


Position Number
00112028


Position Type
SHRA


Position Classification Band Title
Student Services Specialist


Position Classification Band Level
Journey


Position Classification Salary Range
$ 33,540 - $ 90,156


Salary Grade Equivalency
NC07


Alternate Option


If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0


Appointment
12 Month Recurring


Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather


Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event


Time Limited Position
No


Time-Limited Appointment Length (if applicable)

Department Id
131103 - IPSE


EEO


NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.