Operations Manager

Operations Manager

The Operations Manager plays a pivotal role as a key strategic partner to the company's COO, providing visionary leadership and guidance to the internal teams. Your mission is to drive operational excellence by implementing advanced processes and innovative practices across the Operations department. With a focus on enhancing client relationships established by the Sales team, your responsibilities encompass effective communication, meticulous material procurement, and regulatory compliance. Your leadership will foster a culture of mentorship and continuous improvement, elevating customer service quality and best practices throughout the distribution center. Your ultimate responsibility is to ensure safety, expertise, adherence to regulations, efficiency, and profitability in all business undertakings.

Location: Chatsworth Office 20235 Bahama St., Chatsworth, CA 91311. This role is in-person.

Main Job Tasks and Responsibilities:

• Lead and inspire a cohesive team culture, infusing collaboration, and unity throughout the organization.
• Learn the current customer service, warehouse, and installation processes, to identify challenges, and assist the teams in tackling obstacles by applying improved strategies.
• Attain mastery in TSDC product specifications and applications.
• Manage installation teams, elevating their expertise. Integrate continuous process enhancements and on-field outcomes.
• Provide technical leadership to field personnel and Customer Service regarding installation challenges, shop drawing interpretations, and site readiness.
• Drive the Root Cause of Service Calls initiative, aiming for first-appointment installations.
• Conduct and facilitate team meetings, aligning field personnel and stakeholders to ensure consistent alignment.
• Managing commercial projects to timely execution, ensuring scheduling and installation processes are being followed.
• Conduct timely performance evaluations and manage attendance.
• Travel to job sites, hubs, and TSDC locations to provide hands-on guidance when necessary.
• Uphold and reinforce company mission, strategic goals, SOP's and protocols.

Qualifications:

• 5+ years of experience in Operations Leadership, ideally within the building materials or construction industry.
• Strong analytical, interpersonal, and communications skills.
• Strong computer literacy skills in MS Applications (Outlook, Teams, Excel, etc.) and CRM.
• Experienced in supply chain, fulfillment, and commercial project coordination.
• Proficient time management and organizational capabilities to juggle multiple priorities effectively.
• Willingness to travel up to 10% of the time.