Customer Care Coach

Location: Parker, CO Employment Type: Full-Time Compensation: $25-$30/hr + quarterly performance based bonuses. Responsibilities Work closely with individuals participating in structured sessions designed to support personal progress and well-being. Guide participants through scheduled sessions using specialized program tools and technology. Help individuals stay motivated and engaged through practices such as journaling, gratitude exercises, goal setting, and habit‑building. Prepare daily plans to help participants get the most value from each session. Track progress and update internal records so the team stays aligned. Create a calm, welcoming environment where people feel comfortable and supported. Qualifications 2+ years of full‑time professional experience demonstrating reliability and strong work ethic. Strong interpersonal skills with a naturally positive, people‑focused attitude. Clear communication skills both in person and in writing. Ability to remain calm and supportive in fast‑paced environments. Willingness to learn, grow, and accept feedback. Authorization to work in the United States. Benefits 90% employer‑paid medical, dental, and vision coverage. 10 PTO days (15 after the first year) + 10 paid holidays each year. 401(k) retirement program. In accordance with Colorado’s Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly. Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening. #J-18808-Ljbffr