Correctional Case Manager

Job Description

Job Description

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.

General Summary :

The Correctional Case Manager is responsible for providing effective comprehensive services and individual interventions to each of the residents on the assigned caseload. This position is also a part of a team that provides group services and interventions. This position is situated in Safer Foundation Housing Apartments.

The Position is properly performed when all essential duties and responsibilities are executed by following the IDOC/Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface and Service

• Maintain professional and legal relationships with residents, co- workers, and external partners by the standards of IDOC and Safer Foundation policies.

• Utilizing enhanced case management methodology. Provide active case management, including coordination among all staff servicing each of the case manager’s assigned residents/ clients. This coordination involves, but is not limited to, security, sector managers, basic skills and staff delivering group programs.

• Work one-on-one with residents to address issues that arise that threaten employability and overall well-being, including barriers to transition into the community and refer to appropriate services as needed.
• In collaboration with the overall team, provide excellent customer service that is client-centered and in adherence to all agency policy and procedures.

• Participate in training that is relevant to exhibiting good case management skills and share information about the value of the training.

• Administer intermittent client satisfaction surveys.

• Perform other duties as assigned.

Stakeholder Outreach and Recruitment

• Assist with identifying referral partner organizations and developing referral/employer partnerships.

• Assist with locating appropriate housing options upon release.

• Collaborate with the appropriate Safer Foundation staff to ensure that residence plans are approved timely prior to release when required.

• Proactively participate in a variety of collective programming including the orientation of new residents.

• Collaborate as needed with other Safer programs to positively impact the wellbeing and outcomes of the client.

Tracking, Document, and Reporting

• Complete, accurately, and timely, all paperwork including staffing reports/case notes, procedures and periodic reports required by IDOC and/or Safer.
• Maintain all relevant audit ready case files and with Safer staff as necessary.

• Proficiently utilize technology platforms for implementation of data in a timely and accurate manner.

• Maintain awareness of all facts, incidents and observations surrounding each assigned resident.

• Assesses and draws reasonable conclusions from the actions, demeanor, statements, etc. of each resident/ client and makes recommendations for solutions to address issues that arise. And timely document in staffing reports/ case notes.

• Develop social histories; evaluate positive and negative aspects in each case situation.

• Appropriately administer corrective action in conformity with IDOC regulations and Safer policy.
• Corrective action should be designed to further program objectives to the extent possible.

• Adheres to all federal, state and local requirements to maintain confidentiality of client/resident personal information.

• Meeting all contractual reporting deadlines, deliverables, and benchmarks.

• Complete registration and assessments to determine employment and service needs.

Required Knowledge, Skills and Abilities:

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests, learning and motivation; and the assessment and treatment of behavioral and affective disorders.

• Knowledge of group behavior and dynamics and societal trends and influences.
• Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel) and online collaboration tools (video conferencing, Zoom/Teams, messaging).

• Skilled in active listening and conveying information to others effectively.

• Skilled in Social Perceptiveness (Being aware of others’ reactions and understanding why they react as they do.)

• Skilled in Critical Thinking, judgment and decision-making

• Knowledge of community resources
• Knowledge of re-entry industry

• Bi-lingual in Spanish preferred but not required.

Education and Experience:

• Associate Degree in a related discipline (counseling, psychology, criminal justice) with 2 years’ experience (preferably in a correctional setting).

License and Certifications:

• CADC preferred but not required.

Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

No Phone Calls Please