Technical Program Manager

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Description

This role requires strong technical acumen, program and stakeholder management, and a process optimization mindset.

• Work on defining the technical requirements for providing accessibility solutions in populated operational environments.
• Drive the execution of said accessibility solutions with the right technology, product standards, and process interactions.
• Identify the project requirements at each stage and work with project managers to ensure on-time deliveries.
• Ensure that we maintain a global standard practice in technical accessibility consultations and audits of production and operational environments.
• Establish direct authority over relevant technical teams that work on operational technologies.
• Develop collaborative relationships with relevant internal and external teams.
• Develop a system to track jobs across several technical projects in a bid to provide relevant recommendations.
• Work on creating a monitoring program that tracks certain customer metrics, and then report them to relevant parties.
• Maintain a healthy knowledge of current trends in our industry, including emerging technology, compliance standards, and other relevant technology.
• Communicate the technical aspects of the solutions to both internal and external teams, including senior management.
• Identify new program development opportunities and test them towards deployment.
• At least 3-5 years of experience in program management.
• An ability to identify customer needs and translate them into technical and product requirements is a must.
• You need to have a customer-first mindset to determine what the customer wants, how they want it, and in what capacity.
• Excellent communication and interpersonal skills are a requirement.
• A good understanding of business administration and management is a requirement.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.