Regional Manager

Regional Manager

Hybrid • Cumberland, MD 21502

Overview

Position Type Full Time

Description

Regional Manager

Maryland and West Virginia

DUTIES/RESPONSIBILITIES

• This position does require travel to assigned properties is required as needed. Candidates must be willing and able to travel to properties located in Cumberland, MD; Keyser, WV; Frostburg, MD; Berkeley Springs, WV; Morgantown, WV; Ridgeley, WV; La Vale, MD; Romney, WV; and Moorefield, WV. When not working onsite at a property work from home is an option. Property assignments and travel locations may change or expand based on business needs.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Effectively lead geographically dispersed teams of property management professionals to operate a portfolio of assigned properties.
• Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
• Maintain thorough knowledge of company policies at all times.
• Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
• Demonstrate the ability to resolve resident complaints timely.
• Responsible for the financial management to include income, expenses, NOI, capital improvements, budget creation, budget variance reporting, and expense monitoring and approval.
• Ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
• Regularly inspect communities to ensure curb appeal.
• Maintain a monthly, quarterly, and annual inspection schedule of sites in the region.
• Available for community emergencies.
• Successfully recruit, train, and develop high-performing associates in all site and district level roles.
• Responsible for human resource functions for employees, including timecard approval, PTO approvals, attendance monitoring, etc.
• Provide performance coaching to under-performing site associates, initiate disciplinary action when necessary.
• Review market rent surveys, develop and manage advertising and marketing plans for the communities in their portfolio.
• Continuously evaluate and communicate suggestions for improving site and/or corporate operations and participate in the discussion and decision-making process of enacting positive change.

Benefits

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401k with Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

Qualifications

REQUIRED SKILLS AND ABILITIES

• Exemplary written and verbal communication skills.
• Advanced computer skills. Experience with Yardi Voyager, Rent Café, and Microsoft products.
• Ability to recruit and supervise successful management teams in a growing portfolio.
• Proven track record for successful lease ups of new communities.
• Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent experience preferred.
• At least 5 years' experience working in affordable housing programs, including one of more of the following: LIHTC, USDA Rural Development, Section 8, HOME required.
• Experience with the rehabilitation and lease up of communities.
• Experience with Yardi Voyager a plus.
• Fair Housing regulations preferred.
• Experience with RD 515 preferred.

PHYSICAL REQUIREMENTS

• Position requires up to 75% travel to Community and/or Community locations and surrounding markets.
• Must possess a valid driver's license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift up to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather.