Barista Supervisor - Blue Collar Coffee Company

Coffee House Supervisor

Step into the big leagues with Geronimo Hospitality Group, a collection of award-winning boutique hotels, restaurants, and clubs with cool people who believe the status quo sucks and do everything they can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

Enjoy espresso and handcrafted coffee drinks made from beans roasted by Wisconsin-based Ruby Coffee Roasters. We offer a robust drink menu including tea and smoothies and a welcoming, friendly environment, Blue Collar Coffee Co. serves coffee with character for hardworking people.

We believe in rewarding effort and skill. Our team enjoys employee discounts, paid time off, training and development opportunities, 401K, medical benefits, 24/7 online care, pet insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters hereuse it to build the future, make an impact, and continuously improve the guest experience.

As the Coffee House Supervisor, you will oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. You will assist in development of training, placing weekly orders, and assist with interviewing and hiring.

What your day will look like:

• Assist with hiring, scheduling, payroll, inventory, and other managerial duties as assigned.
• Oversee that ordering is completed weekly and communicate product alterations or substitutions as needed.
• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
• Assist in the development and improvement of the training programs and policies/procedures as needed.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Respond to guest inquiries and complaints.
• Ensure that all food and products are consistently served according to Geronimo Hospitality standards.
• Achieve restaurant objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.

What it takes to succeed:

• Position requires open availability.
• Education: High school diploma or equivalent.
• Experience and/or training: High level of professionalism. Knowledge of service and food and beverage, generally involving at least 1 year of front-of-house operations and/or assistant management positions. Possess excellent basic math skills and have the ability to operate a POS system.
• Licenses/Certificates: Food Manager Certification.
• Mandatory requirement: U.S. work authorization (required).

Join a team that makes an impression. At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.

Geronimo Hospitality Group