Team Lead

Role Description

• Provide leadership, guidance, and coaching to the travel and expense team members.
• Assign and prioritize tasks to ensure timely and accurate processing of expense reports.
• Handle escalations and resolve issues effectively, professionally in a timely manner.
• Serve as the primary point of contact for escalated travel and expense-related inquiries.
• Meet team Service Level Agreements (SLAs) and goals.
• Foster a positive and motivating work environment, encouraging staff to meet and exceed performance targets.
• Collaborate with other team leads to align resources where they are most needed.
• Provide training and guidance for employees on travel and expense policies and system usage as required.
• Identify training needs and work with management to develop and implement training programs for the team.
• Evaluate current travel and expense processes and identify opportunities for efficiencies and enhancements.
• Perform additional responsibilities and tasks assigned to support the overall objectives of the team/department.

Qualifications

• An Associates Degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience. In lieu of a degree, 8 years of relevant experience may be considered.
• Experience in expense reporting finance or an adjacent field, preferably in a large multi‑business unit organization.
• Experience with government accounting concepts including allowability rules and regulations around expense reporting.
• 1+ year of experience with Concur or other travel and expense operating systems.

Requirements

• Knowledge of DETECT Oversight Operating system.
• Proficiency in Microsoft products.
• Strong analytical, reconciliation, and audit skills.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.