Data Analyst

Data AnalystData Analyst Job Duration: 12 months + possible ext. Job Address: Oakland, CA 94612 Work Location Type: HybridServiceNow FSM AdministratorMaintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.Key ResponsibilitiesPlatform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.Required Skills & QualificationsExperience: 3+ years of direct experience with ServiceNow Platform Administration.Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.This is a hybrid role Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.