Credit and Collections Specialist

Credit & Collections Specialist

Gustave A. Larson is a leading wholesale distributor of HVAC and Refrigeration (HVACR) equipment, parts, and supplies. We pride ourselves on delivering exceptional service with a value-added, professional, and enthusiastic approach.

We are currently seeking a Credit & Collections Specialist to join our team. In this role, you will manage customer accounts, evaluate credit risk, support collections efforts, and partner with internal teams to ensure strong accounts receivable performance.

What You'll Do

• Evaluate customer creditworthiness by reviewing financial data, credit history, and reports
• Process credit applications, including new account setup
• Work directly with customers to resolve credit issues and inquiries
• Manage a high volume of communication with Sales Consultants, Store Managers, and customers
• Review accounts to identify delinquent balances and initiate collection efforts
• Prepare documentation for collection agencies and assist with lien filings
• Process job sheets and lien waivers
• Track and report on key metrics (NSF checks, bad debt, etc.) using spreadsheets
• Collaborate with Credit and Accounts Receivable teams to improve workflow and results
• Partner with internal teams to resolve short payments and disputes

What We're Looking For

• Strong commitment to customer service
• Excellent communication and problem-solving skills
• Detail-oriented and highly organized
• Self-motivated and able to manage changing priorities
• Team player who works well across departments

Qualifications

• High school diploma or GED required
• Credit/collections or related experience preferred
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Equal Opportunity Employer

Gustave A. Larson is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination or harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications.

We encourage applicants of all ages and provide reasonable accommodations for individuals with disabilities.