Customer Service Rep

Job DescriptionJob Description The Customer Service Representative (CSR) acts as the primary point of contact for order processingcustomer inquiries, and account management. This role utilizes SAP daily to generate customer pricequotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.This is a hybrid position.Key Responsibilities Order Management in SAP: Enter, update, and track customer sales orders, backorders, andreturns using SAP ERP modules (such as SD/MM). Customer Support: Answer incoming phone calls, emails regarding product availability, pricing,order status, and shipping details. Account Coordination: Coordinate with internal departments (warehouse, logistics, finance, andsales) to ensure on-time delivery and resolve discrepancies. Issue Resolution: Handles customer complaints, shipping errors, or damaged goods, and processreplacement orders or credits. Record Keeping: Maintain accurate customer interaction logs, account updates, anddocumentation in SAP.Qualifications & Requirements Education: High school diploma or equivalent; associate or bachelor’s degree preferred. Experience: 1–3 years of experience in customer service, order entry, or sales administration. Technical Skills:o Hands-on experience with SAP is preferred, (navigating sales and distribution [SD] ormaterials management [MM] modules).o Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Interpersonal Skills: Strong verbal and written communication, active listening, patience, andproblem-solving abilities. Organizational Skills: High attention to detail, ability to multitask, and strong time managementin a fast-paced environment.