User Experience Design, Research and Content Intern 2027

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As an IBM Z Design, User Research, or Technical Content Professional Intern, your focus will be on meeting individual and team objectives, learning your craft, and contributing to the research, design, and/or content development of a product. You will learn about IBM, IBM Design practices, and the impact of content on the user experience. Generally, your efforts will be focused on a single product within your business area, with guidance and feedback from more senior team members. You will also contribute to the design community and our broader content ecosystem by supporting community activities, sharing knowledge, learning, and helping maintain aspects of the community's operations.

As designers, researchers, and content developers, we focus on ensuring that the experiences we create meet the needs of our customers and end users, while striving for excellence in our work. You will apply a user-centered perspective to your work and advocate for the customer/end user in all interactions with your teammates and colleagues. At times, you may also engage with customers or other users of the product as part of the design, research, or content development process.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Actively enrolled in college/university
• Creativity and flexibility to adapt to new scenarios
• Strong communication and presentation skills

Preferred technical and professional experience

• Experience working on enterprise information technology (business to business), and enterprise technology personas or archetypes.
• Experience with Enterprise Design Thinking by IBM or other design thinking frameworks
• Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and various levels
• Familiarity with IBM Z product stack
• User Experience/Research intern: Demonstrated knowledge of User Experience design
• User Experience/Research intern: Ability to perform UX research for software products or Web
• Content Development intern: Experience developing, editing, and producing accurate technical documentation using XML, DITA and shared source repositories such as GitHub
• Content Development intern: Knowledge of Native AI solutions for creating structured content
• Skilled in UI development technologies such as HTML, CSS, JSON and API usage
• Experience with modern front-end frameworks such as React, Angular, or Vue
• Ability to build responsive, accessible, and performant user interfaces
• Experience implementing reusable component libraries and design systems

Preferred: Candidate who is pursuing a bachelors degree in Technical Communications or Design, including Design & Technology, UX Design, Software Product & Interaction Design, Human Computer Interaction (HCI), UX Research, Information Experience Design, Game Design, Human Factors, Usability, or Ethnography, or a Software or Computer Systems Engineering degree with a minor in Communications, Design or completion of a certificate program in Design.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

User Experience Design, Research and Content Intern 2027

Date posted

25-Aug-2026

Job ID

130118

City / Township / Village

POUGHKEEPSIE

State / Province

New York

Country

United States

Work arrangement

Hybrid

Area of work

Design & UX

Employment type

Co-Op (Fixed Term)

Contract type

Internship

Projected Minimum Salary per year

75,600.00

Projected Maximum Salary per year

138,600.00

Position type

Internship

Travel required

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No