Operations Analyst

Operations Analyst

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Natural Resources (DNR): The Indiana Department of Natural Resources protects, enhances, preserves, and wisely uses natural, cultural, and recreational resources for the benefit of Indiana's citizens through professional leadership, management, and education.

Role Overview

The Operations Analyst for the Division of Fish, Wildlife & Nature Preserves plays a pivotal role in guiding the evolution and day-to-day performance of the Division's comprehensive customer management ecosystem. This system supports a wide range of public-facing functions—including licensing, commercial permitting, event and volunteer management, and public access management—serving outdoor enthusiasts, partners, and stakeholders across the state. Blending technical expertise with strategic oversight, the Operations Analyst analyzes complex business processes, monitors system performance, and leads the development of new capabilities that enhance operational efficiency and customer experience. This includes designing custom reports, troubleshooting data integrity issues, and collaborating closely with the system vendor on upgrades, integrations, and database optimization. The role will facilitate cross-divisional coordination, ensure that data-driven decisions support the Division's mission and long-term goals, and may supervise staff.

Top skills for the Operations Analyst include advanced analytical and problem-solving abilities, strong communication and leadership skills, proficiency in data management and SQL, and the ability to manage priorities, timelines, and project schedules in a fast-paced environment. This position is essential in maintaining the reliability and integrity of the customer management system, which supports thousands of users, commercial partners, volunteers, and event participants. By driving accuracy, reliability, and innovation, the Operations Analyst strengthens revenue, enhances customer interactions, and supports a full-capacity system that consistently meets statewide demand. Occasional extended hours may be required during peak seasons, major system updates, or large-scale rollouts to ensure uninterrupted service and timely implementation of new features. This position is based out of our Central Office, located within the Indiana Government Center.

Salary: The salary for this position traditionally starts at $67,314.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life

The essential functions of this role are as follows:

• Analyze business processes, business rules, methods of data acquisition and data application for advancement of business practices, operational performance enhancement and resource allocation.
• Preside over methodic, non-routine examinations of office specific data through advanced analysis routines, queries, and scripts.
• Present the findings/recommendations through the development of custom reports, charts and maps.
• Work with Information Technology on the administration of analysis packages including data loading/unloading, error message interpretation, SQL statement development, script updating, mass editing of datasets and software database performance analysis.
• Manage all the activities of subordinates including interviewing/selecting applications, assigning work, scheduling training, evaluating, and administering disciplinary action.
• Investigate new/existing technologies and business practices for practical and feasible implementation into divisional workflow and work with Information Technology for implementation.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

What You'll Need for Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Broad knowledge of operational, mathematical, analytical and/or statistical research techniques.
• Broad knowledge of multiple regression or multivariate analysis, measurement and testing, and interview methods and questionnaire design.
• Ability to communicate and coordinate technical needs.
• Ability to understand and comprehend instructions dealing with technical and abstract theories.
• Ability to determine proper research methods to use, collect appropriate data and draw conclusions.
• Extensive knowledge of the agency mission and administrative policies.
• Extensive knowledge of computer and software programs and the ability to utilize these skills.
• Ability to take abstract concepts and formulate physical models.
• Effective communication skills.
• Excellent problem solving and analytical skills.
• Ability to research and document findings.
• Ability to formulate sound recommendations and make appropriate decisions with consideration of potential impact on agency/division statewide.
• Ability to effectively prioritize a variety of projects/functions.
• Ability to establish and maintain effective working relationships with all levels of management.
• Ability to work independently.
• Ability to organize thoughts and ideas in a logical manner.
• Ability to plan and organize the work of other employees.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.