Quality Assurance Specialist - Call Center
YoungWilliams Child Support Services
Quality Assurance Specialist
The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.
Essential Job Requirements
- Assists in developing and implementing QA and training programs
- Conducts QA reviews
- Assists in report preparation
- Conducts training sessions, either individually or in group settings
- Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
- Regular and timely attendance
- Answer calls in queue as needed
- Other duties as assigned
Required Education
Associate Degree or equivalent years of experience
Required Experience
- Experience developing and monitoring QA programs is preferred
- Professional experience with the Microsoft Office Suite and other relevant programs
- Experience providing training one-on-one and in group settings
Work Arrangement
This is an on-site only position.
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...and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Field Quality Specialist to join our team in Shreveport, LA . In this role you will be responsible for all aspects of quality control throughout all...SuggestedHourly payWeekly payFull timeContract workFor contractorsWeekend workAfternoon shift- ...Job Description Job Description Shreveport Air Quality Program is seeking a junior consultant to provide general Air Quality compliance services to our public, private, and industrial clients. Primary responsibilities will include delivering permitting and compliance...SuggestedFlexible hours
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