Supervisor, Operations

Supervisor, Operations

Position Summary The Operations Supervisor is responsible for overseeing daily warehouse and logistics operations within a fast-paced third-party logistics (3PL) environment. This role ensures efficient execution of inbound, outbound, and inventory processes while maintaining high standards of safety, quality, and customer service. The Operations Supervisor leads a team of associates, drives performance, and supports continuous improvement initiatives to meet operational and client expectations.

Key Responsibilities

• Supervise daily warehouse operations including receiving, putaway, picking, packing, shipping, and returns
• Lead, train, and motivate a team of warehouse associates to meet productivity and accuracy targets
• Monitor workflow and staffing levels to ensure optimal labor utilization and schedule adherence
• Ensure compliance with company policies, safety regulations, and OSHA standards
• Track and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracy
• Identify operational issues, troubleshoot problems, and implement corrective actions in real time
• Support inventory control processes including cycle counts, audits, and discrepancy resolution
• Collaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceeded
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality
• Assist in workforce planning, including scheduling, attendance management, and performance evaluations
• Maintain a clean, organized, and safe working environment

Qualifications

• High school diploma or GED required; Bachelor's degree preferred
• 3–5 years of experience in warehouse or logistics operations, preferably in a 3PL environment
• 1–3 years of supervisory or leadership experience
• Strong knowledge of warehouse operations, inventory management, and distribution processes
• Experience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)
• Ability to analyze data and make informed operational decisions
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

About the Role

How you will contribute Plan, coordinate work, train, motivate, monitor and evaluate performance of team members; ensure their ability to safely operate material handling equipment to move materials. Monitor and measure team member performance for accuracy and document on daily production metrics. Identify and eliminate safety and housekeeping hazards to minimize workplace accidents. Ensure compliance of employees to processes, work instructions, standard work and work elements. Liaise with materials department to ensure on time receipt and shipment of material. Other duties as assigned.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.