Housekeeping Manager

Housekeeping Manager

DoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.

This is a hands-on leadership role that offers the opportunity to work in an environment where strong standards and accountability are valued. As our Housekeeping Manager, you'll be responsible for keeping the hotel looking flawless day in, day out, while leading a diverse team to deliver consistent, top-tier quality and cleanliness scores. Specifically, you will:

• Lead and inspire a diverse team to deliver exceptional results with a strong focus on detail and pride in their work
• Inspect guest rooms and public areas daily to ensure the highest standards of cleanliness and presentation are consistently achieved
• Oversee departmental budgets, controlling labour and operating expenses to optimise efficiency and maintain service excellence
• Monitor guest satisfaction reports and implement actions to improve results
• Equip the housekeeping team with the skills to provide excellent guest service

What are we looking for?

• A hands-on leader who leads by example and is actively involved in day-to-day operations.
• A positive, engaging, and approachable professional with a proven track record of successfully leading and developing teams.
• Exceptional attention to detail, with a passion for maintaining the highest standards of cleanliness, presentation, and operational excellence.
• Strong communication and interpersonal skills, with the ability to foster collaboration, provide clear direction, and deliver a seamless guest experience.
• A genuine passion for hospitality and a commitment to delivering exceptional guest service at every opportunity.

What will it be like to work for Hilton?

• Competitive salary and bonus structure which rewards high performance.
• Team Meals provided on each shift
• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• 25% off Food & Beverage in the hotels.
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing