Account Coordinator, Special Situations- CAC

Insurance Broker AssistantCAC, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry's best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. This is an entry-level position responsible for assisting staff and supporting the Special Situation team's book of business. This includes the marketing process for new and renewal business, providing a high level of customer service on a daily basis, communication, and problem-solving, all-in order to maintain and promote business growth.Duties & ResponsibilitiesParticipate in day-to-day operations of a service team and the assigned book of business.Partner with the team and producers to assist with customer service needs to maintain and grow the book of business.Maintain record of expiration dates on assigned accounts and coordinate with the CAC client team on new/renewal handlingCheck in with clients and secure extension terms, as neededCoordinate with carriers, underwriters, and clients to provide data and information for decision making.Attend carrier meetings, to occasionally include after-hours eventsForward submission materials to the client, while managing placement deadline, continuing to follow up for needed submission materialsOnce client submission is received, coordinate the client submission materials for distribution to insurance carriers/underwriters; as well as coordinating the schedule for group and individual meetings between the client and insurersProvide support to CAC client team in obtaining insurance carrier quotes and binders, and reviewing the insurance carrier quotes and binders for accuracyAssist CAC client team in sharing insurance carrier quotes and binders with excess markets and assist in follow-ups with client on subjectivity requests from insurance carriers/underwriters.Responsible for surplus lines (State Taxes) due diligence and any applicable paperwork needed for requisite filings such as surplus lines taxes, and calculating appropriate taxesAssist CAC client team in the creation of client presentations, proposals, and placement summariesAssist CAC client team in sending quotes to clients, closing subjectivities, the binding of insurance programs ensuring we have confirmation of binding from the carriersSend binders to clientComplete invoices requests, review invoices for accuracy and send to respective clients. Follow up with client to collect past due premiums.Follow up on policy issuance with each carrier included on the client's insurance programAssist CAC client team in policy reviews by conducting the initial policy review. This review is not expected to be legal in nature, but fact checking the policy on items such as premium, client name and address, etc.Forward all policies to client upon completion of review process and receipt of accurate policies in the manner designated by the client (e.g., electronic, paper file, etc.)Work with Legal & Claims team on notice instructions to ensure Claims are noticed in an accurate and timely fashionEstablish and maintain active deal/client listAdd new business to Salesforce and maintain accurate pipeline and closed-won dataAssist with and maintain presentation materials, client lists, case studies, client testimonials, etc.Maintain client records within EPIC, Salesforce and other 3rd party vendor software as appropriate, in accordance with standards.Prepare exposure analysis/renewal workbooks and work with client/producer to obtain information from the clientAnalyze renewal quotes for accuracy and prepare proposal/presentation documents for Account Executive reviewReview documents issued by insurance company for accuracyWork with clients to execute and negotiate client service agreementsProcess policies, certificates, change requests, endorsements, cancellations, audits and invoicing as requiredRequest loss runs, claims analysis and other applicable needs to meet client, producer or carrier needs.Train with AE/AM on best practices and auditsOver time, learn client accounts and how to manageOther duties as assignedQualifications:Bachelor's degree required; in lieu of degree can substitute relevant education and work experience0-3 years of relevant work experienceAppropriate state insurance license is required; may be obtained in first 60 days of employmentExcellent communication skills, both verbal and writtenCross-team collaboration and coordination skillsStrong multi-tasking and time management skillsStrong organizational skillsProficient in Microsoft Office products (Word, Excel, PowerPoint)Ability to efficiently handle multiple, simultaneous, and complex tasks and projectsAbility to work in a fast-paced environmentResponsive, self-starterAttention to detail & time management skillsHigh level of professionalism and confidentialitySalary: Up to $65,000 salary range plus bonus opportunity and benefits. This information reflects the anticipated range for this position. Actual salary may vary based on location. Individual pay is based on skills, experience, and other relevant factors.