Full-Time Retail Sales Associate - Cowlitz

Sales Associate

Cowlitz, a retail rewards store for the casino, is currently seeking a Full-Time Sales Associate to join our dynamic team. The ideal candidate should be passionate about providing exceptional customer service and have a strong interest in a wide variety of products, including clothing, electronics, small appliances, jewelry, and more. As a Sales Associate, you will be responsible for assisting customers with their purchases, maintaining an organized and visually appealing store, and contributing to the overall success of the store. If you are a self-motivated individual with excellent communication skills, experience in customer service, and a desire to work in a fast-paced and exciting environment, we would love to hear from you. Join our team and help us deliver an unparalleled shopping experience to our valued clientele.

Salary: $17.75-$20.75/hr.

Our Sales Associates display a "customer is priority" mindset at all times. They are responsible for generating sales by engaging customers and providing service tailored to each individual. They are expected to know and understand the product and to educate and inform customers. Sales Associates also perform tasks as directed by management to keep the store clean, stocked, and presentable at all times. They adhere to Cowlitz policies and procedures in all actions and interactions.

Essential duties & Responsibilities:

1. Consistently treats all Cowlitz customers and employees with respect and contributes to a positive work environment.
2. Promotes a safe working and shopping environment to facilitate employee interactions and maximize the customer shopping experience.
3. Upholds all company policies as outlined in the Employee Handbook.
4. Participate in all training opportunities.
5. Performs non-sale tasks, such as product receiving, merchandising, store cleaning, stock management and product organization as directed by management.
6. Recognizes verbal and non-verbal customer cues, and engages customers based on those cues.
7. Greet customers upon entering Cowlitz to show that they are valued and to make a great first impression.
8. Connect with customers using open-ended questions to assess customer needs.
9. Makes relevant merchandise suggestions, and advises customers of member benefits, store promotions, and sales within Cowlitz to help build the store sales.
10. Stays current on all product knowledge and communicates features and benefits to customers to influence buying decisions.
11. Assists customers in finding substitutions for out-of-stock items or assists in special ordering those items.
12. Totaling purchases and processing cash, checks, and credit card payments using a POS system.
13. Process exchanges, returns, and refunds on a POS system according to Cowlitz policy.
14. Partner with staff members to ensure the customer experience is consistent throughout their visit.

Requirements and Qualifications:

• Must be able to work all nights, including weekends, and closing if needed (6 PM-2 AM)
• Must have high school diploma/GED
• Must have at least 3 years of sales experience
• Excellent customer service skills
• Good communication and interpersonal skills
• Computer literate and good with basic math skills
• Able to work independently
• Must have reliable transportation and be able to stick to the submitted availability
• Must be able to stand for a prolonged period of time
• Must be available to work holidays

Core Values:

• Accountability
• Delivering excellence
• Integrity
• Attention to detail
• Follow up and follow through
• Client centric service

Benefits for Full-Time Employees:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Voluntary life insurance
• 401(k)
• Paid holidays
• Generous PTO policy
• Company-provided equipment
• Positions designated as remote are fully and permanently remote