Floor Attendant

Job Description

Job Description

The Floor Attendant owns the floor at Cōpa: food gets to the table hot and correct, tables turn fast, and the dining room, patios, and restrooms stay guest-ready all shift. This is the role guests see most after they order, so hospitality is as much the job as the cleaning.

• Run food and drinks from the kitchen and espresso bar to dine-in tables and both patios, matching each ticket before it leaves the pass.
• Name each item at the table and confirm the guest has what they need before walking away.
• Bus and reset tables within minutes of a guest leaving; pre-bus finished plates and glassware during the visit.
• Check restrooms on a set schedule, clean and restock them, and initial the restroom log.
• Keep dining room floors, patios, entry, and glass clean; handle spills immediately.
• Maintain the condiment, water, and self-service stations.
• Greet guests on the floor, open doors, offer high chairs, refill water, and help guests find seating.
• Notice and fix small problems before a guest asks: a wobbly table, a missing utensil, a long wait.
• Tell the manager on duty right away about any guest complaint or allergy concern.
• Run bus tubs to the dish area and help keep clean glassware and plates stocked.
• Empty trash in guest areas; keep the patio and drive-through lane free of litter.
• Reset the room for the café-to-bar changeover and complete opening and closing side work.
• Deliver alcoholic drinks to tables on evening shifts (age 18+); does not mix or pour.

• No experience required; busser, food runner, or host experience is a plus.
• Age 16+; age 18+ for evening shifts that involve delivering alcohol.
• Food handler training within 30 days of hire.
• Warm and attentive with guests; makes eye contact and speaks first.
• Keeps moving and stays organized without being told what to do next.
• Reliable, on time, and available for some weekends.

• Stand, walk, and carry for a full shift of up to 8 hours, indoors and on the patios.
• Lift and carry up to 30 lbs, including loaded trays and bus tubs.
• Frequent bending, reaching, and wiping; use of cleaning chemicals with provided protective gear.
• Work outdoors on the patios in heat, cold, and weather.