Welcome Desk Associate

Job Description

Job Description

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The Welcome Desk Associate is responsible for creating exceptional customer service experiences. Responsibilities include verifying memberships through POS system, providing information and answering questions about available programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide great customer service to the community; see that all customers, clients, and members are given prompt and courteous service.
2. Check in customers in a friendly, caring, inviting manner.
3. Must be able to handle cash, make changes and operate the POS system. Will wait on customers, clients, and members according to established procedures.
4. Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner. Direct calls to appropriate program/staff in a timely manner.
5. Maintain progressive knowledge of all programs and facilities.
6. Observe and identify customers, clients and members that may be recommended candidates for scholarship. Aid with scholarship application process.
7. Be responsible for maintaining the orderliness and cleanliness of the POS stations and kiosks. Keep the sales area clean and neatly arranged at all times.
8. Secure the POS area at the open and close of shift.
9. Adhere to Suisun City, Kroc Center operations as well as all policy procedures as adopted by Administration.
10. Check equipment out to members following appropriate procedures.
11. Observe all safety rules and regulations.
12. Attending staff meetings as assigned.
13. Provide referral information to meet individual and family needs.
14. Maintain confidentiality.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

Education Requirements

1. High school diploma or GED equivalency
2. Must be able to successfully pass a criminal background check to include a DOJ Livescan Fingerprint check.
3. Must be 18 years of age or older.
4. Bilingual skills in Spanish are a plus for this position, but not a requirement of this role.

Skills

1. Previous cashier and/or customer service experience helpful.
2. Computer software application experience helpful. Ability to use new software.
3. Ability to communicate effectively with clientele and staff.
4. Demonstrate the ability to relate positively and energetically with staff, clients, members, and customers.
5. Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.
6. Must be able to work independently, with minimal supervision.
7. Must have command of the English language and possess excellent verbal and written communication skills.
8. Thrive in a team-oriented environment. Be a team player.
9. Ability to work in a fast-paced environment and maintain poise under pressure.
10. Excellent telephone skills.
11. Proficient typing skills.
12. Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
13. Knowledge of Salvation Army policies and procedures helpful.

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
2. Ability to grasp, push, and/or pull objects.
3. Ability to reach overhead.
4. Ability to operate telephone.
5. Ability to lift up to 25 lbs.
6. Ability to operate a computer.
7. Ability to process written, visual, and/or verbal information.
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, and Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.