Fraud Specialist/Fraud Operations Specialist I

Title: Fraud Specialist/Fraud Operations Specialist I

Duration: 6 Months+ (possibilities of extension)

Location : 6160 Sprint Pkwy, Overland Park, KS

Working Model:

Mon-Fri 9:30 AM -6:30 PM CST and Saturday 8:00AM to 5:00PM CST.

Training hours will be 8:00 AM-5:00 PM CST.

Must be able to work flexible schedule including nights, weekends, and holidays.

Targeted Years of Experience: 1+ years



Description:
Reviews, identifies, and deters fraudulent activity.
Takes inbound calls and referrals from victims of fraudulent activities.
ssess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.



What does a typical day look like? (daily tasks)
Phone calls, using slack to communicate to the team and reviewing documents to validate identity



Responsibilities:

• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• nalyse relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Telecommunication.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Research and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process.
• Identifies issues and recommends solutions on team projects.

Must Have Skills:

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call centre environment
• Technology Requirements (I.E Programs, systems, etc)
• Phone skills, typing skills and good communication skills.

Preferred background/prior work experience?
Customer service and call centre skills Priority soft skills
Good tone and communication skills as wells as listening skills
Role will support Fraud Mgmt.