Principal Product Manager

Principal Product Manager

The Principal Product Manager manages products for customer use and provides strategic guidance to functional team(s).

Role Overview

You will identify, shape, and develop high-value AI opportunities across CenterWell's Home Health, Primary Care, and Pharmacy segments. You will deliver the intelligence layer that connects a patient's risk factors, care history, engagement data, and clinical context across products and experiences. Using data, AI, and human-centered design, you will identify opportunities to surface the right insights at the right moment, allowing more personalized, coordinated, and proactive care. This role partners across business and technology teams to translate enterprise needs into scalable product capabilities. This is an individual contributor role with enterprise-level influence.

Responsibilities:

• Define the roadmap for Clinical Intelligence, creating a unified view of an individual's risks, care history, engagement, and clinical context across the enterprise.
• Partner with clinical, business, data, and technology partners to identify high-value opportunities where connected patient intelligence can improve decisions, experiences, and outcomes.
• Define and prioritize product capabilities that allow insights generated in one workflow or application to inform experiences across other channels and lines of business.
• Establish success metrics and measure the impact of intelligence capabilities on care coordination, personalization, operational efficiency, and patient outcomes.
• Improve understanding across teams to ensure data, AI, and workflow capabilities are scalable, interoperable, and reusable across the enterprise.
• Collaborate with product, engineering, AI/ML, compliance, and operations teams to translate opportunities into scalable solutions.
• Support test-and-learn projects to validate AI concepts and refine product solutions based on performance data and feedback.
• Ensure all solutions align with human-centered design principles and improve experiences for associates, patients, providers, and members.
• Stay current on latest trends in AI, automation, and healthcare improvement to inform opportunity development.

Required Qualifications:

• Bachelor's degree in Business, Healthcare, Engineering, Information Technology, or a related field.
• 5+ years of experience in product management or related roles.
• Experience with AI/ML products and latest generative AI applications within healthcare.
• Experience working in environments with product, engineering, operations, and partners.
• Experience using data to define metrics, measure value, and guide decisions.
• Experience with process mapping and workflow analysis, including identifying inefficiencies and improvement opportunities.
• Can work Eastern Standard Time hours.

Preferred Qualifications:

• Experience with AI products in healthcare environments, including clinical workflows, pharmacy operations, or care delivery models.
• Experience with AI-driven capabilities related to patient data, insights and decision support.
• Experience with data products and platforms.
• Experience defining and tracking KPIs, leading indicators, and value realization metrics.
• Familiarity with design and collaboration tools (e.g., Figma, Miro, or Visio).
• Experience working in Agile or test-and-learn environments.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $150,000 - $206,300 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.