Hotel Self Parking Lot Auditor - Charlotte, NC

Hotel Self-Parking Lot Auditor Charlotte, NC

The Hotel Self-Parking Lot Auditor helps maintain a safe, accurate, clean, and organized parking operation. Responsibilities include monitoring parking activity, processing payments, completing reports, assisting guests, enforcing parking policies, and identifying safety or security concerns.

This position is ideal for someone who is dependable, detail-oriented, customer-focused, and comfortable working independently in an active parking environment.

Provide professional guest service while maintaining accurate parking and revenue records and supporting a safe, clean, and efficient hotel self-parking operation.

Monitor vehicles entering, exiting, and parking within the facility.

Issue tickets and accurately process parking payments, validations, and receipts.

Reconcile transactions and complete required shift, audit, and revenue reports.

Maintain accurate parking records and promptly report discrepancies or unusual activity.

Inspect the facility for parking violations, safety hazards, suspicious activity, and damaged equipment.

Follow established parking-enforcement, cash-handling, safety, emergency, and incident-reporting procedures.

Assist guests with payments, parking equipment, directions, and general questions.

Respond professionally to guest concerns and escalate unresolved issues to management.

Help maintain safe vehicle and pedestrian traffic flow.

Keep the parking booth, work area, and surrounding facility clean and organized.

Communicate clearly with guests, hotel personnel, supervisors, and team members.

Maintain dependable attendance, professional appearance, and compliance with company and property policies.

Complete required training and perform other job-related duties as assigned.

Perform other job-related duties consistent with the position's responsibilities and operational needs.

High school diploma or equivalent preferred.

Previous parking, cashier, auditing, hospitality, security, or customer-service experience preferred but not required.

Strong attention to detail and basic mathematical skills.

Ability to process payments and maintain accurate records.

Ability to communicate clearly and professionally.

Ability to work independently and exercise sound judgment.

Basic ability to use computers, mobile devices, payment systems, and parking equipment.

Dependable attendance and availability for the assigned schedule.

Availability to work days, evenings, overnight shifts, weekends, and holidays as required.

A valid driver's license is required.

The employee must maintain a driving record that meets PMC's standards.

The employee may have no more than three moving violations during the preceding three-year period.

Employment may be contingent upon completion of an applicable motor-vehicle-record review.

Applicants must have a reliable means of reporting to the assigned work location. Employment may also be contingent upon successful completion of applicable background-screening requirements in accordance with federal, state, and local law.

Standing and walking for extended periods.

Frequently moving throughout parking lots, garages, booths, and hotel areas.

Bending, reaching, using stairs, and entering or exiting parking booths.

Lifting, carrying, pushing, or pulling items weighing up to 50 pounds.

Working indoors and outdoors in heat, cold, rain, humidity, and other weather conditions.

Working near moving vehicles, parking equipment, noise, fumes, and pedestrian traffic.

Remaining alert and maintaining awareness of vehicles, guests, and changing conditions.

Medical, dental, and vision insurance

Supplemental life and critical-illness insurance

401(k) plan

Paid time off

Paid training

Leadership-development opportunities

Tuition assistance through Bellevue University

Nationwide employee discounts through Perks at Work

This is a non-exempt position. PMC complies with applicable minimum-wage, overtime, meal-period, rest-period, and recordkeeping requirements. Employees will receive overtime and other required compensation in accordance with California and federal law.

PMC also maintains workers' compensation coverage as required by law.

Employment with PMC is at will. This means either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law.

PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law.

Parking Management Company