Sr IT Infrastructure Engineer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Internal Network Services team is seeking a highly motivated Senior Infrastructure Engineer to provide technical leadership and operational ownership across network infrastructure, hardware lifecycle management, inventory operations, and automation initiatives. This role combines hands-on network engineering responsibilities with oversight of critical infrastructure assets supporting enterprise network operations.

The candidate will serve as the primary onsite technical resource responsible for physical network hardware management, troubleshooting, equipment deployment, inventory controls, and procurement coordination. In parallel, this individual will contribute to network engineering efforts focused on infrastructure modernization, automation, operational efficiency, and lifecycle management.

This position represents a strategic evolution of the traditional inventory-focused role and is designed to support the organization's long-term modernization initiatives through increased engineering capability and automation expertise. Approximately 60% of the role will focus on Network Engineering and Infrastructure Operations, with the remaining 40% dedicated to Inventory Management, Asset Lifecycle Operations, and Procurement Coordination.

Location

This role is based in Utah.

The Main Responsibilities

• Configure, deploy, troubleshoot, and maintain enterprise network infrastructure including switches, routers, optics, and related hardware.
• Provide onsite technical support for network equipment installation, failure remediation, diagnostics, and hardware replacement activities.
• Support network refresh programs, infrastructure deployments, and modernization initiatives.
• Develop automation solutions to streamline provisioning, inventory management, reporting, and operational workflows.
• Partner with engineering teams to improve infrastructure reliability, operational scalability, and service delivery.
• Assist with technical validation, configuration standards, documentation, and process improvement initiatives.
• Participate in incident response and restoration efforts requiring physical access to network equipment.
• Maintain accurate technical documentation, implementation procedures, and lifecycle records.
• Serve as primary owner of network hardware inventory and asset accountability.
• Manage multi-million-dollar inventories of network infrastructure equipment, including switches, routers, optics, cabling, and supporting components.
• Oversee hardware lifecycle management from procurement through deployment, maintenance, and decommissioning.
• Coordinate equipment ordering, vendor engagement, procurement tracking, and asset readiness activities.
• Manage return material authorization (RMA) processes and replacement hardware logistics.
• Maintain inventory accuracy, asset tracking records, and operational reporting.
• Coordinate warehouse activities and ensure timely availability of equipment for operational and project-driven requirements.
• Identify automation opportunities that improve inventory visibility, reporting accuracy, and operational efficiency.

What We Look For in a Candidate

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent work experience.
• 5+ years of experience supporting enterprise network infrastructure.
• Strong knowledge of routing, switching, TCP/IP, DNS, and enterprise networking principles.
• Hands-on experience configuring and troubleshooting Cisco, Juniper, Arista, or similar network platforms.
• Experience supporting hardware deployments, lifecycle management, and infrastructure operations.
• Experience with inventory management, asset tracking, procurement processes, or logistics coordination.
• Demonstrated ability to troubleshoot complex technical issues involving network hardware.
• Strong documentation, communication, and organizational skills.
• Ability to work onsite and perform physical hardware handling activities.

Preferred Qualifications:

• Experience with network automation using Python, PowerShell, Ansible, APIs, or similar technologies.
• Familiarity with asset management systems, inventory databases, and operational reporting tools.
• Knowledge of cloud networking concepts and hybrid infrastructure environments.
• Experience integrating operational data into reporting dashboards and analytics platforms.
• Understanding of infrastructure lifecycle planning and hardware refresh programs.
• ITIL or related operational process experience.
• Experience driving continuous improvement and operational automation initiatives.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

LI-Onsite

Requisition #: 343701

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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