Cyber Ops Lead I SOC Lead

Cyber Ops Lead I SOC Lead
Draper, UT
Hire Type: Fulltime

120K/annum + benefits

Experience in a regulated industry (healthcare, financial services, or similar) handling
sensitive data.
Relevant certifications such as GCIH, GCIA, Security+, CySA+, or equivalent.
Familiarity with cloud environments (AWSlAzure) and common cloud security tooling.
Prior experience building or refining SOC playbooks, runbooks, or standard operating procedures.
SOC case queue is triaged consistently with clear ownership and no unexplained aging
Escalation paths to Tech Operations are documented and running smoothly, with fewer dropped handoffs.
Analyst team has clear expectations, regular feedback, and improving case quality.
Director, Cyber Defense & Strategy has reliable visibility into SOC health through regular reporting

Roles & Responsibilities
Key Responsibilities
Case & Queue Management
Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and
ownership; track cases through to resolution.
Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they
become backlogs.
Ensure consistent documentation, categorization, and closure quality across all cases.
SOC Leadership & Operations
Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident
response.
Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
Serve as a senior escalation point for analysts on complex or ambiguous cases.
Drive continuous improvement Of detection content, playbooks, and standard operating
procedures.
Partnering with Technology Operations
Act as the primary liaison between Cyber Defense and Tech Operations on issues that span
both teams (eg., system changes, outages, access requests, infrastructure-related findings).
Coordinate response and remediation activities that require Tech Operations involvement,
ensuring clear handoffs and shared visibility into status.
Participate in change management and operational reviews where security input is needed.
Incident Response
Support incident response efforts, including initial triage, containment recommendations, and
coordination across teams during active incidents.
Contribute to post-incident reviews and help translate lessons learned into process or tooling
improvements.
Mentorship & Team Development
Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills
development.
Help set expectations for case quality, communication, and escalation practices.
Reporting & Metrics
Track and report on SOC operational metrics (case volume, time-to-triage, time-to-resolution,
escalation rates) to the Director, Cyber Defense & Strategy.
Flag trends or recurring issues that indicate a need for process, tooling, or staffing changes.
Required Qualifications
5+ years of experience in a Security Operations Center or similar cyber defense role, including
at least 1-2 years in a lead , senior analyst, or shift-lead capacity
Demonstrated experience managing case/ticket queues and driving them to resolution in a
fast-paced environment.
Working knowledge Of SIEM, EDR, and case/ticket management tooling
Solid understanding Of incident response fundamentals (triage, containment, escalation).
Comfortable working cross-functionally with Technology Operations, IT, and Engineering
teams.
Strong written and verbal communication skills; able to translate technical detail for varied
audiences.
Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift
coverage as needed.