Order Coordinator I

Segra is searching for a qualified and experienced Order Coordinator I to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Order Coordinator I is an entry-level position responsible for the accurate entry and processing of service orders. This role supports order fulfillment by reviewing documentation, entering data into internal systems, and coordinating with cross-functional teams to meet delivery timelines. The Order Coordinator I learns the foundational processes, tools, and service types required in a fast-paced telecom environment.

Qualifications:

• High school diploma or equivalent; Associate’s degree in business, telecommunications, or related field preferred.
• Relevant experience (data entry, order processing, customer service, or telecom-related work) preferred.
• Basic knowledge of telecommunications terminology (e.g., circuits, bandwidth, service IDs) preferred.
• Strong attention to detail and high level of accuracy in data entry.
• Excellent organizational skills and ability to manage time effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication skills and willingness to learn in a team-oriented environment.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $17.43 - $21.79/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.