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AI-Driven Tech Support Engineer II (SaaS)

Flywire

Flywire is seeking a Technical Support Engineer II in Boston to support SFS, eStore and TPI products for clients across the U.S. and Canada, leveraging AI tools to automate daily tasks and improve client communications. You will manage tickets, perform deep research, collaborate with product and engineering teams, and translate complex issues into clear guidance for customers while contributing to knowledge bases and AI repositories. #J-18808-Ljbffr Flywire

Vacancy posted 5 days ago
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