Customer Relations Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: Salary Plus Commission, License Reimbursement, Simple IRA, Bonus based on performance, Competitive salary, Flexible schedule, Opportunity for advancement, Paid time off, Training & development

About Our Agency: I've been in the insurance industry since 2012 and opened my State Farm agency in 2020. Our team includes four full-time employees, one part-time team member, and myself — a group that takes pride in providing outstanding service and building lasting relationships with our customers. We offer retirement with matching, group life insurance, PTO, and an excellent work-life balance that allows our team to thrive both personally and professionally. I'm also actively involved in the Chamber of Commerce, Kiwanis International, and my church. I believe strongly in giving back to the community we serve. We make it a priority to foster a supportive, rewarding office environment. We enjoy frequent office meals and treats, and we celebrate wins through generous promotions, bonuses, and other incentives that reward dedication and results. If you're looking for a positive, team-oriented workplace that values growth, balance, and purpose — you'll feel right at home here.

Role Description: As an Customer Relations Representative - State Farm Agent Team Member for Zach Butler - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Promote successful and long-lasting customer relations.

Qualifications: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. Experience managing client relationships is preferred. Interest in marketing products and services based on customer needs. Excellent communication skills - written, verbal, and listening. Dedicated to customer service. Able to anticipate customer needs. Able to effectively relate to a customer.

Compensation: $45,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Canton, IL and help customers with their insurance and financial services needs, including: Auto insurance, Home insurance, Life insurance, Retirement planning.