SR. DIRECTOR OF TECHNOLOGY SYSTEMS (HYBRID-CHARLOTTE, NC)

Job Description

Job Description

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary:

This position is part of the dedication to managing HR technology through strategic thought and planning. The Sr Director’s job is to manage and guide not only a team of individuals through project and support work but will be working with our Total Rewards and Talent/Development business partners to ensure progress through new HR tools and HR priorities. The position will also be dedicated to the alignment of those business partners with the capabilities of the current HCM system. Establishing process, procedures, and integrations that allow 3rd party vendors used by these business partners that will establish optimal use of both source and target systems. 

This position is responsible for providing strategic leadership and oversight for HR technology initiatives, systems, and operations. The Sr. Director leads a team supporting both project delivery and ongoing system administration while partnering closely with Total Rewards and Talent/Development leaders to advance HR priorities through technology solutions. This role ensures alignment between business objectives and the capabilities of the current HCM platform, driving process optimization, governance, integrations, and vendor connectivity to maximize the effectiveness of both internal systems and third-party solutions.

Responsibilities:

• Serve as both a strategic planner and problem solver to support organizational and HR technology objectives.
• Maintain a strong understanding of Compass and HR strategic priorities to guide effective decision-making and recommendations.
• Partner with HRIS and PSS leadership to support operational excellence and strategic initiatives.
• Collaborate effectively with both technical and non-technical stakeholders, ensuring clear communication and understanding of project objectives, progress, and outcomes.
• Lead vendor management strategies in partnership with key internal stakeholders.
• Develop a comprehensive understanding of the responsibilities within the PSS organization, including HR analytics, projects, Tier 1 and Tier 2 support, configuration, and solution design functions.
• Ensure the security, integrity, and confidentiality of HR data by adhering to established Compass Technology and Human Resources policies, processes, and procedures.
• Develop and mentor direct and indirect reports by engaging them in projects, business partner discussions, and strategic problem-solving opportunities.
• Conduct annual performance reviews and provide ongoing coaching and real-time feedback to direct reports.

Qualifications:

• Bachelor’s degree required.
• 10+ years of progressive experience in HR, HR technology, or enterprise systems environments, including at least 4 years supporting HRIS, HCM, or related HR technology platforms.
• Experience leading and supporting HCM systems and modules, preferably within SaaS-based environments.
• Strong knowledge of HR processes, particularly within Compensation, Talent Management, and related HR functions.
• Demonstrated success leading, developing, and managing teams in a fast-paced environment.
• Experience managing vendors, consultants, and external technology partners.
• Proven ability to manage multiple projects simultaneously, including prioritization, milestone tracking, risk identification, and issue resolution.
• Strong analytical, problem-solving, and organizational skills.
• Effective verbal and written communication skills, with the ability to partner across technical and non-technical stakeholders.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1541676

Compass Corporate 

Margaret Lovette 

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