Internet Sales Representative

BDC Representative

Toyota of York is hiring for a BDC Representative! This role entails developing business for our sales department by making contact with customers via phone & internet. We are looking for candidates who can provide exceptional customer service. This role will be paid hourly with a monthly bonus based on productivity. Part time or Full time opportunity available. We are open to discussing schedule options with you. Must be able to work evenings until 8pm and every other Saturday. Part time would be approx 25 hours per week. Full time would be 40 hours per week.

Responsibilities:

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, text, e-mail, or in person.
• Maintains knowledge of all dealership products and services.
• Directs customers to product information resources, including those available on the Internet.
• Understands the needs of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks e-mail frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers their messages have been forwarded to the appropriate sales personnel for prompt attention.
• Handles all Internet sales inquiries personally.
• Maintains an ongoing customer database to capture repeat business.
• Comprehensive knowledge of and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Continually learning new products, features, accessories, etc., and their benefits to customers.
• Maintains professional appearance.

Requirements

Must be able to work evenings until 8pm and every other Saturday. Part time would be approx 25 hours per week. Full time would be 40 hours per week. Experience preferred but willing to train.