Training Coordinator

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Join the Knowledge and Training Delivery Group as a Training Coordinator!
Looking for your next big career move? Do you enjoy making an impact by helping others grow through dynamic learning experiences? If you're ready to take on a role where you can flex your analytical skills and your creativity, we have the perfect opportunity for you!

Who We Are:
We're seeking innovative, dedicated, and passionate individuals to join our Professional Advancement and Training Headquarters, a team dedicated to designing modern e-learning strategies and delivering high-quality training programs for the Unemployment Insurance (UI) Branch workforce. This role offers the chance to lead in crafting interactive learning experiences and ensure our training materials are always on the cutting edge of policy and procedure updates related to the EDDNext project and other UI Branch initiatives.

What You'll Do:


Design and Deliver:

• Lead engaging e-learning sessions and instructor-led courses using advanced tools and software to connect with learners.
• Transform complex technical information into clear, accurate knowledge articles, ensuring content remains aligned with operational needs and updated as policies evolve.
• Keep It Fresh: Continuously review and update training materials to reflect the latest policies and procedures.
• Review and analyze policies, procedures, and project documents to create clear and actionable knowledge articles.

Drive Excellence:

• Provide consultative services to internal teams, ensuring the best practices in training delivery
• Use feedback and data to refine knowledge articles.

Optimize Processes:

• Research and recommend improvements to training methods and knowledge articles to keep things efficient and impactful.
• Develop, test, and implement new software features in the Knowledge Management System.

What We're Looking For

• A sharp analytical thinker with strong attention to detail.
• Someone who enjoys being hands-on with training delivery and modern learning strategies.
• A collaborative team player who can balance creative and data-driven work.

What's in It for You?

• The chance to take ownership of exciting training initiatives.
• A supportive and collaborative work environment.
• Opportunities for professional growth and development.

Sound like the challenge you've been waiting for? Apply now to become a part of a team that values learning, innovation, and making a real difference!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.


You will find additional information about the job in the Duty Statement .

Working Conditions


Visa Sponsorship


This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Frequent travel to the closest EDD UI Field Office or (Sacramento Office) for equipment exchange or as needed.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST II
• ANALYST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-523286


Position #(s):
280-355-5393-760
280-355-5393-761

Working Title:
Training Coordinator


Classification:
ANALYST II $6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


Shall Consider:
ANALYST I
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C


# of Positions:
2


Work Location:
United States


Telework:
Hybrid


Job Type:
Permanent, Full Time


Work Shift:
8:00 AM - 5:00 PM


Work Week:
Monday-Friday


Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website:


Special Requirements
It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
  
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
  
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
  
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
  

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst II Bulletin
Analyst I Bulletin
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .



Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/16/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Employment Development Department
Mail In Address
Attn: Job Control #523286
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Employment Development Department
Drop Off Address
Attn: Job Control #523286
EDD/Human Resource Services Division
1416 9th Street, 1st floor lobby
Sacramento , CA 95814


08:00 AM - 04:30 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to apply new ways of thinking, ability to solve problems, create new ideas, and develop new approaches to optimize results.
• Ability to work in a fast-paced environment impacted by conflicting deadlines and customer priorities.
• Demonstrates the ability to remain flexible with constantly changing priorities.
• Demonstrates the ability to use tact and good judgment.
• Demonstrates the ability to work independently and in a team environment.
• Excellent communication skills, verbal and written, to ensure quality customer service and to communicate with other team members, stakeholders, and those contacted in the workplace.
• Experience in data trends and data analysis.
• Experience in the development/elicitation of business requirements, business rules, and process maps.
• Experience in facilitation and negotiation techniques to promote collaboration amongst diverse team members and groups.
• Experience in organizational change management methodologies.
• Experience in training and training delivery.
• Experience recommending or implementing process improvement strategies (e.g., Business Process Innovation, etc.).
• Experience with Microsoft Suite, including SharePoint, Visio, Excel, PowerPoint, and Word.
• Experience with contact center methodologies and contact center technologies.
• Experience with improving the customer experience.
• Experience with knowledge management applications, such as Salesforce.
• Experience with project management and agile methodologies.
• Experience with training software and applications.
• Experience working on a large-scale automation project.
• Experience working with Information Technology stakeholders and external contract vendors.
• Knowledge of and ability to apply the principles, methods, techniques, and tools for developing, scheduling, coordinating, and managing competing priorities and activities.
• Knowledge of principles and processes for providing quality customer service.

Benefits Benefit information can be found on the CalHR website, , and the CalPERS website, .



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Maggie Gaytan
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is required. The SOQ serves as the first phase of the hiring process. Applicants who do not submit an SOQ, or who submit an incomplete SOQ that does not address all required questions, will not receive further consideration. The SOQ must be typed, no more than three pages, in at least 12-point font, single-spaced, with one-inch margins, include your first and last name at the top of the page, and included numbered responses. (Resumes and cover letters do not replace an SOQ.)

1. Describe how your education, training, and professional experience have prepared you to deliver effective training-particularly in virtual environments.

In your response, please provide specific examples and explain:

• Your approach to presenting information clearly and confidently during training sessions, including how you prepare and structure content for learners.
• How do you keep participants engaged over an extended period, encourage interaction, manage pacing, and adapt your delivery based on the needs, behaviors, or skill levels of your audience?
• Strategies used to assess participant understanding, gather feedback, and adjust your training approach in real time or for future sessions.
• How you handle situations where instructional material may be unclear, technical, or complex, and how you ensure you deliver it in a way that is accurate, accessible, and easy to follow.

2. Describe how your education, training, or work experience has prepared you to create clear, step-by-step instructions or technical materials (such as guides, job aids, or knowledge articles). In your response, please provide specific examples and explain how you:

• Find and review information from different sources, and how you handle missing or conflicting information.
• Recognized patterns or dependencies across multiple sources to solve a problem or anticipate potential issues.
• Ensure your final product is accurate, complete, and usable.

3. Describe your knowledge and experience with business processes or policies of a city, county, state, or federal eligibility entitlement program. Please explain how you will bring your experience and expertise to this position as it relates to this specific duty statement and desirable qualifications.


We ask that you do not use artificial intelligence when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal and communication kills and abilities.



Background Investigation Requirement


The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION


The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles


Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.