Payment Reminder Representative - Elgin, IL - Customer Service

Customer Service Position

This customer service focused position is responsible for making contact with members on behalf of various credit unions for the purpose of resolving early-stage member delinquency and overall delinquency for our clients.

No collections experience required, get paid to train!!! The position is in-office - Must be able to commute to Elgin, IL

Compensation: $17.00 an hour, plus (evening) shift differential of .75 per hour may apply! Bilingual (Spanish) shift differential available to those who qualify.

Hours: Monday through Friday day hours must be flexible with two late nights, as late as 10 p.m. per week and 2 Saturdays per month. Hours vary and will be discussed during the interview process.

Potential for remote work opportunity after initial in-office training and meeting performance expectations. A minimum of 120 days in office is required before being eligible to work from home. Must have a dedicated distraction-free workspace and high-speed internet of 50 mbps or greater with a static IP address (cellular internet providers do not qualify). If approved to work from home, LSI will provide all computer and phone equipment.

Competencies:

• Language skills: Ability to read, write, and comprehend complex instructions in an accurate and timely manner. Strong communication skills. Will be emailing clients and members/customers.
• Mathematical skills: During the collection process, we are working with dollars and cents, possibly multiplication and division depending on the extent of delinquency and the payment arrangements necessary to bring the account current.
• Computer skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.

Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications:

• Proficient typing, listening, computer, and reading skills
• Exceptional attendance record - ability to work scheduled days/evenings, Saturdays and some holidays
• Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details
• Excellent problem-solving skills with the ability to multi-task
• Ability to effectively handle and diffuse challenging situations based on reason for call and temperament of the caller
• Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions
• Professional and upbeat attitude that thrives in a fast-paced environment
• Desire and ability to provide excellent customer service on every interaction
• Ability to meet the following metrics (not all inclusive): average of 21 outbound calls per hour
• Meet a monthly average minimum of 72% quality reviews (min. 90% to qualify for incentives)

Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.

Education:

High school/GED (minimum)

Our benefits include:

• Paid training
• Shift differentials .75 for hours worked in the evenings, may apply
• Relaxed dress environment
• Generous paid time off rest and relaxation!
• Year-round employee appreciation events and online recognition award program you are awesome!
• Free coffee at all LSI facility locations
• Medical, dental and vision insurance for full and part-time employees (+30 hrs/wk)
• Life and disability insurance
• Pet insurance
• Paid volunteer time off give back to your community!
• Educational assistance and employee-assistance-program
• 401k match
• Growth opportunities 90% of leadership positions are filled from within!

Apply online at

Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position.

Accommodation requests will be reviewed and approved or declined on a case-by-case basis.