Night Server Manager

Job Description

Job Description

DEFINITION:

Responsible for overseeing the daily operations of a restaurant. Duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff.

ESSENTIAL FUNCTIONS OF POSITION: 

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

MINIMUM QUALIFICATIONS:

• High school diploma or general education degree (GED) required; Bachelor's degree in Hospitality preferred
• 3-5 years of food and beverage service industry experience required
• Ability to obtain and maintain a food handler certification card
• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Strong interpersonal and communication skills
• Excellent leaderships skills
• Demonstrated ability to manage operating costs in accordance with budgets
• Comfortable setting priorities and delegating tasks as needed
• Extremely organized and detail-oriented

 

PHYSICAL REQUIREMENTS:
· High level of stamina to work to work on feet for extended periods up to four hours at a time
· Must be able to stoop, bend, and stand for long periods of time.
· Must have the ability to lift trays weighing up to 30 pounds and carry them up and down stairs.