eDiscovery & Data Solutions Technical Analyst

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work. Job Summary The eDiscovery & Data Solutions Analyst is responsible for assisting with litigation automation, implementation of eDiscovery solutions, and providing support and administration of e-discovery and litigation support applications and systems as directed by the eDiscovery & Data Solutions Assistant Managers. The Analyst works closely with Project Managers and vendors to achieve quality results for the legal case teams. The individual ensures client service and satisfaction is attained in all areas related to eDiscovery and Data services Job Responsibilities Supports Senior eDiscovery & Data Solutions Project Managers, and case team personnel on eDiscovery & Data Solutions technical support issues. Analyzes documents and data to identify and insure compatibility with litigation systems. Manages, processes, and loads data and images to eDiscovery & Data Solutions systems. Logs, documents, diagnoses, and reports on failed processes. Designs and maintains litigation databases to manage litigation data for review, production, and analysis. Coordinates and handles requests for new or modified databases created using litigation applications including, but not limited to, Relativity/RelOne, Concordance, Sightline, West Case Notebook, Casemap, Everchron, and outside service and software systems for litigation support. Provides technical support and advice related to litigation technology and electronic discovery. Works with eDiscovery attorneys, legal teams, and Project Managers to execute document indexes, Layouts, and Views, and perform STR searches in Relativity. Coordinates with eDiscovery attorneys and legal teams on all aspects of litigation document review and production including project planning, developing document review protocols, searching, testing, and sampling. Conducts quality control procedures to ensure accuracy of document productions including, but not limited to, privilege and confidentiality designations and redactions. Maintains a working knowledge of and stays current on eDiscovery and litigation support technology. Participates in management of litigation support and eDiscovery & Data Solutions vendor relationships. Provides training and support to legal teams on the use of eDiscovery and Data Solutions systems and applications. Maintains documentation of work performed on litigation related client data from receipt through conclusion of matters. Develops process documentation and user training materials as directed. Troubleshoots issues as they arise with litigation teams, systems, and processes. Communicates with and provide back-up support to eDiscovery & Data Solutions Project Managers in all offices. Implements databases and image bases in accordance with procedures established by the eDiscovery & Data Solutions Manager. Assists Project Managers and case team personnel, co-counsel, and clients with technical problems relating to litigation systems. Logs, documents, and maintains files on all requests from Project Managers and case teams, as well as all communications with litigation, in a tracking database such as Smartsheet or OneNote. Exports images and data in preparation for production. Knowledge, Skills and Abilities Demonstrated ability to communicate clearly and effectively, both orally and in writing, regarding technical matters with attorneys, case teams, project managers, and vendors. Ability to provide quality client service to both internal and external contacts regarding technical matters of a complex nature. Requires patience and creative problem solving. Ability to quickly adapt to changing and/or unexpected priorities and maintain a productive work effort while meeting deadlines and managing workload appropriately. Thorough understanding of relational databases, litigation support related software and technology, and the fundamentals of desktop and network operating systems. Advanced knowledge of technical litigation support and software including Relativity, Sightline, Ready Suite, West Case Notebook, Casemap, Everchron, Nuix, Brainspace, eCapture, Clearwell, and other eDiscovery hosted solutions. Advanced knowledge of MS Access, Excel, and SQL. Education The position requires a Bachelor's degree in Computer Science or a related field or an equivalent combination of education, training, and experience. Experience The position requires a minimum of two (2) years of directly related experience in a eDiscovery & Data Solutions, litigation support, or similar environment, during which knowledge, skills, and abilities relevant to the position were demonstrated. US Pay Ranges Chicago, IL: $78,000 - $103,000 Washington, DC; LA, CA and Irvine, CA: $83,000 - $108,000 USD New York: $87,000 - $114,000 San Francisco, CA: $91,000 - $119,000 Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors. Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. U.S. Privacy Notice: U.K. Privacy Notice: EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program.