Concierge / Resident Representative 4pm to 10pm

Job Description

Job Description

Concierge / Resident Representative 4pm to 10pm

RATE: $18 to $20 Per Hour

HOURS: 4pm- 10pm

• Medical, Dental & Vision Insurance

• 401K

• Holiday Pay

• Paid Time Off

• Weekly Employee Appreciation Event- “Thankful Thursday”

• Monthly Gift Giveaways!!

• Full Time, Part Time, Per Diem

Leisure Chateau Care and Rehab Center is redefining what a nursing facility can be. We combine the warmth of a close-knit community with a commitment to exceptional clinical care, creating an environment where residents receive personalized attention, and employees have the support they need to excel.

You’ll work alongside a collaborative team, accessible leadership, and professionals who take pride in doing things the right way. We believe in providing the resources, staffing support, and recognition our team deserves, because great care starts with a great workplace.

Whether it’s a weekly Thankful Thursday, monthly staff giveaways, or simply leaders who show up and help, we work hard to ensure our employees feel valued every day.

Join a team where your contributions are appreciated, and the care you provide truly makes a difference.

Position Summary:

The Healthcare Concierge & Administrative Liaison plays a pivotal role in enhancing the patient experience and ensuring seamless administrative support, particularly during non-business hours. This multifaceted position serves as the first point of contact, providing personalized assistance and information to patients, families, and visitors. Additionally, during off-hours, this role acts as a representative of the administration, addressing urgent matters, facilitating communication, and ensuring the smooth operation of the facility. The ideal candidate will possess exceptional customer service skills, strong problem-solving abilities, and the capacity to exercise sound judgment in diverse situations.

Responsibilities:

Customer Service & Patient Experience:

• Act as a warm and welcoming point of contact for patients, families, and visitors, providing information, directions, and assistance with a positive and empathetic demeanor.

• Anticipate and address patient needs proactively, striving to exceed expectations and create a comfortable and supportive environment.

• Assist patients with non-clinical requests, such as appointment scheduling, wayfinding, amenity information, and coordination of services.

• Serve as a liaison between patients and clinical staff, facilitating communication and addressing concerns in a timely and professional manner.

• Manage patient feedback and escalate issues appropriately to ensure prompt resolution and continuous improvement.

• Maintain a thorough knowledge of hospital services, policies, and procedures to accurately respond to inquiries.

• Assist with patient registration, discharge processes, and other administrative tasks as needed.

• Coordinate with various departments (e.g., guest services, environmental services) to ensure patient comfort and satisfaction.

Administrative Liaison (Off-Hours):

• Serve as the on-site administrative representative during evenings, nights, weekends, and holidays.

• Respond to urgent administrative inquiries and issues, exercising independent judgment and problem-solving skills.

• Act as a point of contact for internal and external stakeholders during off-hours, facilitating communication and relaying critical information.

• Ensure the smooth operation of the facility by addressing non-clinical emergencies and coordinating appropriate responses.

• Document all significant events, communications, and actions taken during off-hours in a clear and concise manner.

• Collaborate with security, facilities, and clinical staff to address any urgent needs or concerns.

• May be responsible for specific administrative tasks as assigned by leadership to ensure continuity of operations.

Qualifications:

• Proven ability to provide exceptional customer service and build rapport with diverse individuals.

• Excellent communication, interpersonal, and active listening skills.

• Strong problem-solving and decision-making abilities, with the capacity to remain calm and effective in stressful situations.

• Ability to work independently and exercise sound judgment, particularly during off-hours with limited supervision.

• Proficiency in basic computer applications and electronic health record (EHR) systems [if applicable].

• Demonstrated professionalism, empathy, and a commitment to patient confidentiality.

• Flexibility to work non-traditional hours, including evenings, nights, weekends, and holidays, as required.

Preferred Qualifications:

• Experience in a concierge role or similar patient-facing position within a hospital or healthcare system.

• Knowledge of medical terminology and healthcare workflows.

• Certification in customer service or hospitality.