PXT Manager

Job Description

Job Description:\n\nCompany Description S3 Logistics LLC is hiring a PXT Manager (People, Experience, and Technology) to join our growing team! We are a delivery service partner proudly serving the Tyler, TX community. S3 Logistics LLC is an Amazon Delivery Service Partner (DSP) operating at the WTY1 station in Tyler, TX. We exist to provide exceptional customer service that raises the bar, partnership that exceeds expectations, and we support and develop our people to be successful as a team and as individuals. We value Safety, Standards, and Service. Which are the companies core pillars which make up S3. As an independent business operating under the Amazon DSP 2.0 Program Agreement, S3 Logistics maintains sole authority over all employment decisions while adhering to Amazon program requirements for safety, delivery quality, and customer experience. Location: 12152 County Road 334, Tyler, TX 75703Job Description Position Summary The PXT Manager is the People, Experience, and Technology leader of S3 Logistics and is directly accountable for the entire employee lifecycle — from talent acquisition and recruitment through onboarding, development, retention, engagement, and offboarding. This role owns payroll administration through ADP, drives performance management to ensure all Delivery Associates meet Fantastic Plus scorecard expectations, and creates an engaged, positive driver culture where team members show up, support the team, have a good attitude, and are reliable and safe. The PXT Manager ensures S3 Logistics is an employer of choice in the Tyler/East Texas market by building a continuous talent pipeline, administering fair and compliant compensation practices, championing driver engagement through celebrations, events, and recognition programs, and maintaining full compliance with all federal, state, and Amazon program requirements. Employee Lifecycle — Talent Acquisition & RecruitmentMaintain a continuous pipeline of 100+ candidates per week — pipeline never stops regardless of current headcountManage dual-platform recruiting strategy: SmartRecruitersOptimize job postings using SmartRecruiters analytics and hiring insights for the Tyler/East Texas marketCentralize all applications; monitor apply rates, cost-per-applicant, and weekly candidate flowConduct resume reviews, phone screen candidates, and schedule final in-person interviews that integrate with onboarding for candidates who meet expectationsScreen and advance qualified candidates within 24 hours of applicationBuild and maintain S3 Logistics' employer brand as the employer of choice in Tyler/East TexasEnsure all hiring decisions are made without regard to protected characteristics per EEO PolicyEnsure all candidates meet Amazon DSP 2.0 eligibility: age 21+, valid driver's license, ability to pass Amazon-approved background check and drug screening Employee Lifecycle — Hiring & OnboardingConduct background checks and MVR checks through Amazon-approved vendor only per DSP 2.0 Program AgreementAdminister pre-employment drug screening (5-panel minimum: marijuana, cocaine, opiates, amphetamines, PCP) through Amazon-approved vendorExtend offers promptly — in-person delivery is standard; at-will acknowledged in all offer lettersVerify DA eligibility: age 21+, valid TX license (Class C+), max 2 moving violations in 3 years, no DUI/DWI in 5 yearsComplete I-9 Employment Eligibility Verification within 3 business days of startCoordinate Amazon onboarding: Delivery Station orientation, Amazon safety modules, nursery rides (ride-along with experienced DA)Coordinate DSP-specific onboarding: Smith System training, Tyler terrain training, culture orientation, policy acknowledgments, Netradyne/telematics orientationIssue Amazon-branded uniforms and ID badges; ensure worn during all delivery operationsEnsure all required Amazon training modules completed before first independent routeAdminister 90-day probationary assessment; communicate expectations clearly from day oneMaintain time-to-hire under 15 days from application to first routeMaintain always-ready bench of trained DAs for rapid scaling Employee Lifecycle — Retention & OffboardingAchieve and maintain 95% retention rate within first yearDevelop and implement data-driven retention strategies based on satisfaction surveys, exit interview data, and turnover trendsAdminister progressive discipline per Disciplinary Action Policy aligned with Amazon Tier 1/Tier 2 infraction system (verbal, written, final, termination)Manage performance improvement plans (PIPs) for underperforming DAs with clear timelines and measurable expectationsConduct exit interviews for all voluntary separations; identify and address patternsExecute proper offboarding: Amazon system deactivation (Flex, Netradyne, station access), Amazon property return (devices, uniforms, badges), and DSP portal reporting within 24 hoursMaintain complete employee files per record retention requirementsEnsure final paycheck compliance with Texas labor law requirements Payroll & Compensation AdministrationOwn and administer bi-weekly payroll processing through ADP Workforce Now for all S3 Logistics employeesAudit timecards daily in coordination with dispatchers to ensure accuracy — guaranteed 10-hour minimum per scheduled shiftMonitor and manage overtime to prevent burnout and ensure Texas labor law complianceProcess new hire setup, pay rate changes, terminations, and status changes in ADPAdminister benefits enrollment and changes: medical, dental, vision insuranceCoordinate workers' compensation claims and reportingManage Fantastic Plus bonus program calculations and transparent communication to all team membersEnsure compliance with FLSA, Texas Payday Law, and all wage/hour requirementsGenerate payroll reports for Owner/CEO review; maintain payroll records per retention requirementsManage garnishments, tax withholdings, and state/federal reporting through ADP Performance Management & Scorecard The PXT Manager is directly responsible for driving driver performance to achieve and sustain Fantastic Plus on the Amazon weekly scorecard. This is accomplished through consistent coaching, transparent communication, and a culture of accountability where every DA is expected to show up, support the team, have a good attitude, and be reliable and safe.Own the Amazon weekly scorecard performance for the entire driver team — target: Fantastic Plus every weekReview scorecard results transparently with all team members; post results and celebrate winsCoach DAs on all FICO score components: distraction, speeding, seatbelt, following distance, signal usage, hard braking, stop sign complianceMonitor and improve key Amazon metrics: Delivery Completion Rate (DCR), Customer Delivery Feedback, Photo on Delivery (POD), DPMO, concessions rate, Customer Escalation DefectCoach drivers directly on scorecard metrics, safety behaviors, and performance expectations through regular one-on-one conversations and feedback sessionsManage Netradyne telematics data for coaching, recognition (Green Light events), and weekly safety reviewsEnsure individual DA compliance: zero Tier 1 infractions (distracted driving, speeding, seatbelt, unsafe backing, following distance, stop sign violations)Track and manage attendance, reliability, and punctuality — DAs who don't show up, call out excessively, or demonstrate poor attitude are addressed immediatelyCoach underperforming drivers with clear expectations and timelines; drivers who do not improve after PXT coaching are escalated to in-person coaching with the Operations Manager; continued failure to improve results in progressive counseling per S3 Logistics policyReport all DA performance removals through Amazon DSP portal within 24 hoursManage Tenured Workforce metric by developing long-term, committed team membersMaintain Working Hours Compliance — ensure no driver exceeds scheduled hours per Amazon Program Policies Driver Engagement & Experience The PXT Manager drives the overall experience of every driver while employed at S3 Logistics. A positive, engaging work environment leads to lower turnover, higher performance, and a team that genuinely wants to excel.Plan and execute monthly team celebrations: birthday recognitions, work anniversaries, milestone achievementsOrganize quarterly team events: cookouts, holiday parties, team outings, appreciation eventsDesign and manage driver recognition programs: Driver of the Week/Month, Perfect Attendance awards, safety recognition, Green Light championsManage Fantastic Plus bonus program communication and transparency — every DA understands how they contribute to earning bonusesCreate clear advancement pathways — promote from within to dispatcher, lead driver, and management rolesAdminister regular driver satisfaction surveys; analyze results and implement data-driven improvementsMaintain fair, flexible scheduling that respects East Texas families while meeting operational demandsChampion open-door policy — be the approachable leader drivers trust with concerns, ideas, and feedbackCoordinate community engagement opportunities for the team (volunteer events, charity drives)Develop onboarding buddy program pairing new DAs with experienced, high-performing team membersCreate standing meeting cadence with small groups of drivers to maintain pulse on morale and engagement Compliance & Employee RelationsEnsure full compliance with Texas employment law, FLSA, FMLA, ADA, USERRA, Title VII, EEOC, and PWFAInvestigate all harassment, discrimination, and workplace complaints promptly, thoroughly, and confidentiallyManage reasonable accommodation requests per ADA; engage in interactive processMaintain zero-tolerance policy for harassment and retaliationManage employee grievances and complaints per S3 Logistics Grievance & Complaint Resolution PolicyEnsure binding arbitration agreement (AAA Employment Rules, individual basis) is signed by all employees per DSP 2.0 requirementsMaintain accurate, organized employee files per federal and state record retention requirementsDevelop, update, and communicate company policies as business needs evolveEnsure compliance with post-accident drug/alcohol testing per DSP 2.0 (8-hour alcohol window / 32-hour drug window)Administer reasonable suspicion testing when observable signs of impairment are presentManage OSHA compliance, maintain OSHA 300 Log as applicableEnsure all Amazon confidential information and customer data is protected per Amazon Program Policies Technology & SystemsAdminister ADP Workforce Now: payroll processing, onboarding, benefits, time & attendance, reportingManage Applicant Tracking System (SmartRecruiters) posting optimization, candidate communication, pipeline analyticsLeverage Netradyne telematics data for driver performance reviews, coaching conversations, and recognitionMaintain Amazon DSP portal compliance: incident reporting, DA terminations, performance actions, training recordsAdminister Gensuite safety management system for safety reporting and compliance trackingManage Amazon Flex app onboarding and device assignment/return trackingUtilize data analytics to drive decisions: retention trends, turnover costs, hiring funnel metrics, engagement scoresQualifications Qualifications Required3+ years of Human Resources, People Operations, HR Management experience, or similar experience2+ years high-volume recruiting experience (100+ hires annually)Proven experience with ADP Workforce Now (payroll, HRIS, benefits administration)Experience administering performance management programs in metric-driven environmentsKnowledge of Texas employment law, FLSA, FMLA, ADA, Title VII, and EEOC requirementsExperience managing employee relations, investigations, and progressive disciplineExcellent interpersonal and communication skills — approachable leader who builds trustData-driven mindset — track KPIs, analyze trends, adjust strategyExperience with SmartRecruiters or similar ATS platformsFlexible hours availability (early mornings, evenings, weekends as needed)Valid driver's license with clean driving recordMust be authorized to work in the United StatesBachelor’s degree in Human Resources, Business Administration, or related field preferred — relevant experience valued equallyAdditional Information The hiring process takes approximately 1-2 weeks to complete. It may take longer if you have an out-of-state driver's license. Apply today to start your career with S3 Logistics LLC! We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, sexual orientation, or any other protected class status. Benefits: Health Insurance: Medical, Dental, VisionPaid Time OffRetirement planPerformance Bonus’ based on Company Scorecard performance, paid bi-weekly Work Location: Remote Work Environment & Physical Requirements This role is primarily remote but requires close, daily collaboration with the Operations Manager and Owner. In-person presence at WTY1 Tyler, TX as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA) and Texas law. Employment Relationship & Disclaimer At-Will Employment: Employment with S3 Logistics LLC is on an at-will basis. Either the employee or company may terminate the relationship at any time, with or without cause, with or without notice. Nothing in this job description or any communication constitutes a contract of employment or guarantee of continued employment. No Implied Contract: This job description does not create an express or implied contract. No supervisor or manager other than the Owner may modify the at-will relationship. Any modification must be in writing signed by the Owner. Amazon DSP Relationship: Employees of S3 Logistics LLC are NOT employees of Amazon.com, Inc. The employment relationship exists solely with S3 Logistics LLC. Amazon program requirements do not create employment between Amazon and our employees. S3 Logistics maintains sole authority over all hiring, firing, discipline, and compensation decisions as an independent Delivery Service Partner operating under the Amazon DSP 2.0 Program Agreement. Dispute Resolution: Employment disputes are subject to binding arbitration per AAA Employment Arbitration Rules on an individual basis. Class and collective action waivers apply. Details provided in the S3 Logistics Grievance & Complaint Resolution Policy. Equal Opportunity: S3 Logistics LLC provides equal employment opportunities regardless of race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age (40+), disability, genetic information, veteran status, military service, or any other characteristic protected by federal, state, or local law. All qualified applicants will be considered for em