IT Desktop Support Engineer

IT Desktop Support Technician

Onsite || 3 Openings in Illinois (Client Park, Des Plains, Waukegan) || Long-term contract

Technical

• Minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

• Ability to lift / move computer equipment weighing up to 50 lbs.

• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

• Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

• Experienced in repeat call analysis and developing preventive actions

• Experienced in problem management

• Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

• Experience of ticketing tools (ServiceNow / Remedy etc.)

Non-Technical

• Good customer management skill,

• Good in oral and written communication

• Able to interact and work with customers at different levels.

• Driven and result oriented.

• Passionate about the work

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• Must be available to work flexible work schedules