Event Technology Services Lead

Title: Event Technology Services Lead

Position Type: Staff Full-Time

Days Per Week: Variable schedule: Primarily MondayFriday 8:00 a.m.5:00 p.m. with occasional evening and weekend hours as needed.

Hours Per Week: 40

VP Area: Finance and Administration

Department: Information Technology

Location: Queens Campus - Charlotte

Position Summary

The Event Technology Services Lead coordinates the day-to-day delivery of event technology services at Elon Universitys Queens campus and serves as the primary on-site point of contact for the team. The position coordinates event support student staffing equipment readiness and client needs in close partnership with the Assistant Director of Event Technology Services. This role provides technical and operational leadership while identifying and communicating staffing resource and service needs that require additional support or escalation. The Lead also provides hands-on audiovisual support for campus events including setup operation troubleshooting and breakdown to ensure reliable and professional event experiences.

Benefits of Working at Elon

Community is foundational to Queens and a shared responsibility within our residential campus. All who work at Queens should demonstrate an understanding of and engagement with Queens foundational commitment to relationships mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity equity and inclusion through meaningful relationships and mentoring at Queens. Employees are encouraged to for example attend or participate in campus activities such as campus cultural events athletic events continuing education professional development opportunities and trainings employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Queens community.

Minimum Required Education and Experience

Associate degree vocational/technical degree or equivalent technical training in Audio Production Music Production Live Sound Audiovisual Technology Technical Theatre or a related field with a minimum of three years of relevant professional experience. An equivalent combination of education technical training industry certifications and substantial relevant work experience will be considered.

Preferred Education and Experience

Bachelors degree in Audio Production Music Production Live Event Production Technical Theatre Audiovisual Technology or a related field. Demonstrated professional experience in live event production and audiovisual technology beyond the minimum requirements is highly desirable. AVIXA Certified Technology Specialist (CTS) Dante Certification or other relevant industry certifications are also preferred.

Knowledge Skills and Abilities

Provides on-site technical and production support for campus events including the configuration operation troubleshooting setup and strike of installed portable and integrated AV systems.
Provides live audio support including microphone setup digital console operation sound reinforcement management of multiple audio mixes and Dante-based signal routing.
Operates video streaming and hybrid event technologies including cameras switching media playback recording audio/video cueing conferencing platforms and related production workflows.
Supports productions in Sandra Levine Theater working alongside the Technical Director and other Event Support Specialists.
Supports the training and development of student employees through hands-on instruction technical guidance coaching and mentorship.
Troubleshoots AV issues performs routine system checks and basic preventive maintenance and identifies issues requiring repair or escalation.
Assists with the transport organization setup strike and storage of university event technology and production equipment.
Provides professional and attentive technical support appropriate to a variety of university performance and ceremonial events; works effectively both independently and collaboratively; and maintains flexibility for assignments that may include early mornings evenings and weekends.

Job Duties

• Event Technology Operations and Technical Support
  • Plan and provide hands-on technical support for campus events and special programs including setup operation troubleshooting and breakdown of audiovisual systems. Consult with clients to assess event requirements determine appropriate technical solutions and provide reliable support for live audio video projection presentation streaming recording and related event technologies.
  • Ensure a professional responsive and customer-focused experience for students faculty staff guests and external clients.
• Event Technology Services Coordination and On-Site Leadership
  • Coordinate the day-to-day operations of Event Technology Services at Queens including event assignments staffing needs equipment readiness and operational priorities.
  • Serve as the primary on-site point of contact for the team and evaluate event requests against available staffing equipment technical capabilities and established service standards. Keep the Assistant Director informed of significant event needs staffing concerns resource constraints service issues and other matters requiring escalation or approval.
• Student Staff Leadership Scheduling and Development
  • Assist in the supervision scheduling training and development of student Event Technology Services employees. Provide day-to-day direction regarding event assignments technical expectations equipment use customer service and operating procedures.
  • Develop student employees technical professional and leadership skills through training mentoring and hands-on event production experience.
• Equipment Management and Technical Readiness
  • Maintain the readiness reliability and organization of Event Technology Services equipment and systems through preventative maintenance testing troubleshooting basic repairs and inventory management.
  • Assess equipment needs based on usage event demand technology lifecycle and client needs and identify equipment requiring repair replacement or additional investment. Help ensure that equipment and technical resources are appropriately maintained and available to support scheduled events.
• Service Development Planning and Campus Partnerships
  • Partner with the Assistant Director to develop and improve Event Technology Services policies procedures workflows technical standards and service offerings.
  • Research emerging event technologies maintain operational metrics and develop recommendations that improve service effectiveness efficiency and sustainability.
  • Build strong working relationships with Queens campus partners including Gambrell Center staff to coordinate event support and identify service needs while contributing to consistent Event Technology Services practices across university locations.
• Inclusive Community Building
  • Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elons foundational commitment to relationships mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity equity and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to for example attend or participate in campus activities such as College Coffee Numen Lumen campus cultural events athletic events continuing education professional development opportunities and trainings employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.