Client Services Team Lead - Corrections & Public Safety

Overview The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County. Job Summary This position is responsible for assisting in the oversight and performance review of front‑line team‑members located at Marion County Community Corrections (MCCC) facilities. This includes one or a combination of processing specialists and call center specialists who operate the call center 24/7 for over 3,000 MCCC clients. The incumbent is responsible for the supervision of clients, processing client arrivals and releases, phone calls, requests, and monitoring of GPS location. The incumbent assists in the day‑to‑day operations and programming related to MCCC, directly responsible for public safety, team‑member accountability, and adherence to evidence‑based practices. This position assists in making decisions related to public safety, team‑member safety, client safety and accountability to records management, maintenance and retention, and administrative services. Incumbent must effectively identify and evaluate available data to exercise sound judgment when evaluating requirements, productivity of team‑members and cost‑effectiveness of programs. Errors in judgment could cause irreparable consequences and lost work hours to the agency. The incumbent has the freedom to use judgment while assisting in policy formulation and in all types of negotiations. This position will provide assistance and assume managerial duties in the absence of the supervisor. Position is required to be on‑call 24‑hours a day, seven (7) days a week, and may participate on a rotation schedule. Position reports to the Supervisor. Equal Employment Opportunity The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve. Position Responsibilities Responsible for ensuring policies and procedures are properly enforced and are consistent with all federal, state, and local laws and regulations. Ensuring emergency plans are in place and team‑members are trained. Dealing with internal and external problems, conflicts, and issues appropriately through investigation, fact‑finding, interviews, and analysis of information, including citizen and client complaints or grievances. Preparing statistical data and reports to summarize and evaluate program performance. Assisting in the development of policies, procedures, and grant reports for the agency. Responding to citizen and client grievances relating to the agency. Reviewing and monitoring client treatment plans and programs, scheduling clients for programs, monitoring client participation, and ensuring compliance with program rules and regulations. Attending court hearings and proceedings regarding program candidates. Participating in the staffing of cases to supervisors and reviewing recommendations for referrals. Conducting quality control reviews of front‑line team‑members. Ensuring the implementation and adherence to evidence‑based practices (EBP) for community corrections, including vendors. Acting as a liaison or representative with agencies, divisions, and criminal justice partners at the state and local levels. Preparing current and future needs assessments for efficient staffing levels, performance of team‑members, and contractors. Creating and completing all screenings associated with the intake process. Reviewing the completion of all clients processed and released. Creating resource guides for clients and team‑members to coordinate with EBP guidelines. Tracking the status of all clients ordered to report from Court, Department of Corrections (DOC), OCC, Marion County Jail (MCJ), to home detention upon release. Compiling and maintaining daily, monthly, yearly tracking data to be presented to the department supervisor. Reviewing the accuracy of credit time of all monitored clients upon reporting from DOC to determine placement modifications. Creating, reviewing, and sending violations or memos to court during and after hours on a 24/7 basis. Facilitating the initial transfer and eligibility for clients sentenced to treatment facilities. Maintaining confidentiality at all times. This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Qualifications High school diploma or equivalent with two (2) years’ experience working in corrections or the criminal justice system. Successful completion of all required trainings. Ability to communicate effectively both orally and in writing. Knowledge of leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training. Ability to advise and assist team‑members and the public in all aspects of the agency. Ability to interface with the public regarding procedures. Ability to interpret and explain court decisions to residents, others, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office. Preferred Job Requirements and Qualifications Associate’s degree in Criminal Justice or equivalent with one (1) year experience working in corrections or the criminal justice system. Successful completion of all required trainings. Ability to communicate effectively both orally and in writing. Knowledge of leadership, management, personnel and process performance measurement, investigative principles and practices used in ensuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, and training. Ability to advise and assist team‑members and the public in all aspects of the agency. Ability to interface with the public regarding procedures. Ability to interpret and explain court decisions to residents, others, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office. #J-18808-Ljbffr City of Indianapolis